• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's latest findings on bank culture and conduct

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

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  • Podcast: The big branch trends for 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • Podcast: How banks can win at gamification

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Paths to profitable digital partnerships

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 4, 2018

    Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.

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  • Podcast: Winning the data game

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 27, 2018

    Clark Richey, chief technology officer at FactGem, discusses how to collect, protect and leverage the data banks have at their disposal.

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  • Four keys to attract the best talent at your financial services organization

    Byron Marshall
    Byron Marshall Nov 21, 2018

    If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?

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  • Podcast: Prime payments insights from the Fed

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 13, 2018

    Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, discusses the revolutions stemming from the work of the Fed's Faster Payments Task Force.

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  • Podcast: Branches, digital channels and customer experience without equal

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 6, 2018

    Tom McDermott, co-founder and managing partner of Inver Consulting Group, lays out how banks can master omnichannel delivery to offer up the very best customer experience.

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