• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    Podcast: How banks can win at gamification

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Employee engagement, customer experience and banking excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 17, 2018

    Titi Cole, executive vice president, head of operations at Wells Fargo, talks about the changing technologies and mission of bank employees as they strive to make life better for their customers.

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  • Podcast: New ways to weigh credit worthiness for consumers

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 10, 2018

    Poulomi Damany, vice president of data products for Credit Karma, discusses how banks can more effectively gauge the risk of lending to underserved consumers by using data beyond the FICO score.

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  • Innovation, the next generation

    Debbie Bianucci
    Debbie Bianucci Jul 9, 2018

    This year's BAI’s Global Innovation Awards will inspire innovation--not just by honoring what the winners did, but also exploring in more depth how they did it.

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  • BAI Beacon 2018: Banking in action

    Debbie Bianucci
    Debbie Bianucci Jun 27, 2018

    BAI’s president and CEO shares how the October event will foster blueprints for decisive action in areas from AI to talent management.

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  • Podcast: Cybercurrency, security and the future of money

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 26, 2018

    Al DeBonnett talks about moving towards a cashless society, and how this will impact the future of financial sovereignty in the U.S. and worldwide.

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  • Podcast: Customer service that surpasses expectations

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • Podcast: Retail banking's summer of challenges and changes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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