• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Podcast: Credit unions, community banks and the path to frictionless customer service

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • Podcast: Building a compliance culture that wins

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 6, 2018

    Pam Perdue, the Executive Vice President and Chief Regulatory Officer at Continuity, lays down the blueprint for getting compliance out of silos and into the lifeblood of financial institutions.

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  • Podcast: Building the bottom line beyond Generations X, Y and Z

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 30, 2018

    Deidra Colvin, Chief Marketing Officer at Baker Hill, makes her case for a more inclusive consumer group she calls the “Now Generation.”

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  • Podcast: How to create winning employee engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 23, 2018

    Teresa Tanner of Fifth Third Bancorp discusses the fine points of employee engagement.

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  • Podcast: After two decades, internet banking continues to change

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 16, 2018

    Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.

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  • Podcast: Artificial intelligence is the BAI trend of 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 9, 2018

    You have read a lot about AI being our 2018 Trend of the Year for the financial services industry. Now listen to three members of BAI's leadership team explain just what to expect from the technology in the year to come.

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  • Blanket security: How AI is remaking risk management

    Karl Dahlgren
    Karl Dahlgren Jan 5, 2018

    Whether by ignorance, uncertainty or even fear, some banks are late to AI. Here’s what they stand to gain by getting on board—now.

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  • Why artificial intelligence is BAI’s 2018 Trend of the Year

    Debbie Bianucci
    Debbie Bianucci Jan 4, 2018

    In 2017, AI inspired celebration and caution. Here’s why 2018 promises to move the banking industry from state of confusion to state of the art.

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