• BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 10, 2019

    Where banking success meets behavioral finance

    How does behavioral finance shape the important financial decisions consumers make? Meg Goodman, operational leader for Jacobs & Clevenger, breaks it down.

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  • Four keys to attract the best talent at your financial services organization

    Byron Marshall
    Byron Marshall Nov 21, 2018

    If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?

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  • Podcast: Prime payments insights from the Fed

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 13, 2018

    Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, discusses the revolutions stemming from the work of the Fed's Faster Payments Task Force.

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  • Podcast: Branches, digital channels and customer experience without equal

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 6, 2018

    Tom McDermott, co-founder and managing partner of Inver Consulting Group, lays out how banks can master omnichannel delivery to offer up the very best customer experience.

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  • Podcast: Sales and the magic touch of high-touch coaching

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 30, 2018

    Lisa Oliver, president and CEO of the Cooperative Bank of Cape Cod, gives an insider’s view into the world of high-touch sales coaching.

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  • Drive your bank’s growth through smart industry research

    Karl Dahlgren
    Karl Dahlgren Oct 29, 2018

    BAI Banking Outlook research in 2018 has revealed trends in talent management, customer retention and more. Here’s a look at findings that matter.

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  • Podcast: Winning the war for top talent

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 23, 2018

    In a job seeker’s market featuring fierce competition from outside the sector, banks can still win talent. Debbie Morris, senior talent management consultant with Cox Enterprises, explains how.

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  • Innovation, insight, excitement: Highlights from BAI Beacon 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 19, 2018

    The event showcased the best of technology, leadership, strategy and financial services transformation

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