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    Mark Riddle Sep 19, 2017

    Seven costly digital mistakes of bank marketers

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • Podcast: The future of digital banking

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 17, 2017

    On this episode of the BAI Banking Strategies podcast, we talk about the impact that high-tech innovations from artificial intelligence to implantables are having on the banking industry.

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  • Podcast: The future of faster payments

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 10, 2017

    Ian Schweid joins the podcast to discuss the work of the Faster Payments Task Force, the rapid changes impacting financial services, and a payments future where driverless cars and appliances could take the lead in consumer interactions.

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  • For CaixaBank customers, a sweet deal is in the cards

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 9, 2017

    CaixaBank’s streamlined risk modeling means a seamless customer experience, a feat honored at the 2016 BAI Global Innovation Awards.

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  • Podcast: Millennials and community banking

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 3, 2017

    Business and technology expert Graham Seel shares his insights on how community-based financial services organizations can build a good user experience, especially where millennials are concerned.

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  • Private eyes, indeed: Wells Fargo business customers benefit from eyeprint technology

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 2, 2017

    The technology scans the finer features of the eye to create a new layer of banking security—and enough buzz to earn accolades in the BAI Global Innovation Awards.

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  • In the new recipe for helpful banking robots, Pepper provides the spice

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 26, 2017

    The humanoid concierge deployed by Japan’s Mizuho Financial Group has been a runaway hit with customers—and judges—at the BAI Global Innovation Awards.

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  • What holds banks back from fully embracing digitization?

    Jan 12, 2017