• Matt McGuire
    Matt McGuire Dec 10, 2019

    Podcast: Getting in gear for 2020

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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  • How will you deepen customer relationships and build trust in 2019?

    Holly Hughes_resized2
    Holly Hughes Jan 8, 2019

    The new year means tough choices for bankers as they aim to strike the right balance between human and digital channels.

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  • What question is critical for financial services leaders to answer in 2019?

    Jan 4, 2019

    Thought leaders including JP Nicols from FinTech Forge, Titi Cole from Wells Fargo and Jason Epstein from Regions tell us what they believe financial services leaders need to focus on this year.

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  • Podcast: The big branch trends for 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • Podcast: How banks can win at gamification

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Paths to profitable digital partnerships

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 4, 2018

    Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.

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  • Podcast: Winning the data game

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 27, 2018

    Clark Richey, chief technology officer at FactGem, discusses how to collect, protect and leverage the data banks have at their disposal.

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  • Four keys to attract the best talent at your financial services organization

    Byron Marshall
    Byron Marshall Nov 21, 2018

    If banks can pay so much attention to customer experience, why not take a similar approach to the people they hire and develop?

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