There have been some snags with the federal government’s $350 billion loan program intended to help small businesses stay afloat during the COVID-19 crisis. Jack Henry Lending's Mark Messick says some of those issues are being worked out, while others will be tougher to fix.
Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.
Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.
It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.
BAI's leadership team tackles the hot topics for 2019, including talent management, data-driven customer experience and strengthening relationships.
The new year means tough choices for bankers as they aim to strike the right balance between human and digital channels.
Thought leaders including JP Nicols from FinTech Forge, Titi Cole from Wells Fargo and Jason Epstein from Regions tell us what they believe financial services leaders need to focus on this year.
David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.