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    Mark Riddle Sep 19, 2017

    Seven costly digital mistakes of bank marketers

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • How do you bridge the divide in culture between FinTech and banks?

    Jan 11, 2017
  • How have conversations with banks changed in the last year?

    Jan 10, 2017
  • Funny money: In new ads, Citi spokesgirl puts secretive adults on the spot

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 22, 2016

    She’s 12. She looks innocent. But when she asks grownups to share their financial details, she gains the upper hand in a game of truth-or-dare.

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  • Create experiences, not messages

    Holly Hughes_resized2
    Holly Hughes Dec 16, 2016

    Branded experiences show that banks are dedicated to connecting with customers and community.

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  • Happy Banksgiving: What a difference a holiday makes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 22, 2016

    More than just a chance to reflect on gratitude, the season gives us pause to look back at stories of positive impact we might’ve missed.

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  • In the thick of trick or treat, five timely banking issues

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 28, 2016

    Every year brings trials and tests to the banking industry and 2016 is no exception. From cyber threats to competing tech, here are some hair raisers lurking on the landscape.

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  • Changing branches in a digital age

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    Mark Riddle Oct 14, 2016

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

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