• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    Podcast: How banks can win at gamification

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: How banks will win customers in a "do it for me" payments world

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 24, 2018

    Fran Duggan shares how banks can be the catalyst to exceed customer expectations in the payments world.

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  • Podcast: A Netflix talent guru weighs in on bank talent management

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 10, 2018

    Patty McCord, Netflix's former chief talent officer, talks about why banks should do away with both performance reviews and the notion of the “empowered” employee.

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  • Podcast: Fintech, payments and the revolution-evolution crossroads

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 27, 2018

    Lamia Pardo of Pangea Money Transfer, offers her insight on the most exciting changes on the financial technology front.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization's innovation philosophy and how it built a culture that promotes success.

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  • A fintech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic fintech accelerators is a self-styled trailblazer.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Three brands, one voice: Building a consistent marketing message

    Holly Hughes_resized2
    Holly Hughes Feb 22, 2018

    What you project to customers may not match your internal messages. Here’s how to align consumer, employer and employee brands.

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