• Karl Dahlgren
    Karl Dahlgren May 11, 2018

    Building your best culture of compliance, and beyond

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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  • Payoffs: The ups and downs of a payments early adopter

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 29, 2017

    Our intrepid editor tracks a week’s worth of payment victories, vexations and inevitable truths.

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  • Podcast: Community banking and the drive for excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 23, 2017

    Jill Castilla, President and CEO at Citizens Bank of Oklahoma, discusses how her bank has learned to adapt to the times to stay healthy and relevant.

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  • Your purpose starts with the ‘why’: Know your bank’s core beliefs

    Holly Hughes_resized2
    Holly Hughes Jun 9, 2017

    By answering the most basic of questions, banks can better communicate their stories and connect with stakeholders.

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  • Podcast: The ever-changing face of bank branches

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 2, 2017

    Jon Voorhees of Peak Performance Group discusses how banks can close branches and still experience low customer attrition rates.

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  • Podcast: How banks build winning innovation teams

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 26, 2017

    Bennett Bradley of BB&T discusses the bank’s initiatives to identify and champion prime areas for innovation.

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  • Podcast: Where payments meet people

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 19, 2017

    How do digital-social ecosystems allow financial services organizations to serve consumers where they already live, work and play? We discuss this and more with payments expert Patricia Hewitt.

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  • Facing compliance unknowns with get-ready know-how

    Karl Dahlgren
    Karl Dahlgren May 15, 2017

    A new administration has promised to strip back financial industry regulations. But meanwhile, banks must prepare rather than predict.

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