• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    Podcast: How banks can win at gamification

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Artificial intelligence is the BAI trend of 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 9, 2018

    You have read a lot about AI being our 2018 Trend of the Year for the financial services industry. Now listen to three members of BAI's leadership team explain just what to expect from the technology in the year to come.

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  • Blanket security: How AI is remaking risk management

    Karl Dahlgren
    Karl Dahlgren Jan 5, 2018

    Whether by ignorance, uncertainty or even fear, some banks are late to AI. Here’s what they stand to gain by getting on board—now.

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  • Why artificial intelligence is BAI’s 2018 Trend of the Year

    Debbie Bianucci
    Debbie Bianucci Jan 4, 2018

    In 2017, AI inspired celebration and caution. Here’s why 2018 promises to move the banking industry from state of confusion to state of the art.

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  • AI, as in active interaction: How artificial intelligence builds customer relationships

    Holly Hughes_resized2
    Holly Hughes Jan 3, 2018

    Banks that invest in AI to create personalized experiences can also free up employees to cultivate customer relationships.

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  • Podcast: Branches, branch tech and the future of banking in 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 12, 2017

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.

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  • Podcast: Home equity loans: From frustration to acceleration

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • Podcast: Emotional bonds, customer connection and lasting loyalty

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 28, 2017

    Dan Leemon of Motista explains the links between values and needs, market segments, and how resonating with the right emotions attracts much more loyal, profitable customers.

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