• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Podcast: Credit unions, community banks and the path to frictionless customer service

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • Podcast: The rise of a fintech hotbed

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 8, 2017

    Where does Chicago stand within the worldwide fintech community and what are its major contributions? We get insights from two of the scene’s top players.

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  • Podcast: Branch technology and ingenuity

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 1, 2017

    Jonathan Rowe takes a deep dive into best in technology and user friendliness that branches will offer in the near future and beyond.

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  • Podcast: Social media, consumer care and customer acquisition

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 25, 2017

    Melissa Musgrove of Regions Bank shares how her institution leverages social media to address service inquiries, handle complaints quickly and win new customers.

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  • The talent of talent management: Attracting it, retaining it, engaging it

    Byron Marshall
    Byron Marshall Aug 23, 2017

    Recruiting, hiring and training staff is costly. Rethinking your approach and engaging new hires makes the investment pay off.

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  • Podcast: The fine points and phenomenal power of fintech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 11, 2017

    Scott Robinson, the founder and VP of San Francisco-based Plug and Play Fintech, takes us through the innovation landscape to highlight the very best of fintech.

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  • Podcast: Banking innovation: More than just fintech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 4, 2017

    Debbie Bianucci discusses the many facets of banking innovation, from human capital to societal impact.

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  • The innovation realization: It’s more than just fintech

    Debbie Bianucci
    Debbie Bianucci Aug 2, 2017

    High-tech’s bright shiny objects boast allure. But banking’s standouts and superstars treat innovation as their guiding star.

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