Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.
Gavin Harding, senior business consultant with Experian, explains why for small businesses, memories of the Great Recession are finally fading, leaving a lending climate that’s ripe with possibility.
Fran Duggan shares how banks can be the catalyst to exceed customer expectations in the payments world.
David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.
Patty McCord, Netflix's former chief talent officer, talks about why banks should do away with both performance reviews and the notion of the “empowered” employee.
David Bryan of IBM’s X-Force Red reveals how white hat hackers test (and often defeat) the cybersecurity measures businesses have in place, while offering practical advice for keeping bank data secure.
Lamia Pardo of Pangea Money Transfer, offers her insight on the most exciting changes on the financial technology front.
Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization's innovation philosophy and how it built a culture that promotes success.