Podcast

  • BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 20, 2018

    Podcast: Talking bot a revolution: Banks, AI and the future of interactive tech

    Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.

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  • Podcast: Branches, branch tech and the future of banking in 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 12, 2017

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.

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  • Podcast: Home equity loans: From frustration to acceleration

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • Podcast: Emotional bonds, customer connection and lasting loyalty

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 28, 2017

    Dan Leemon of Motista explains the links between values and needs, market segments, and how resonating with the right emotions attracts much more loyal, profitable customers.

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  • Podcast: How and why incentives excite employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 17, 2017

    Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how such packages spark loyalty and efficiency in the workforce.

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  • Podcast: A community bank’s drive to thrive

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 14, 2017

    Nancy Graves, CEO of the Bank of New Jersey, shares how her institution found its place in the market, which in turn has preserved an excellent standing among its Garden State clientele.

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  • Podcast: The unstoppable rise of RegTech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 7, 2017

    Jo Ann Barefoot discusses how RegTech promises to deliver high speed, low costs and increased efficiency by shifting regulatory and compliance efforts into the digital age.

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  • Podcast: Women and business banking: Making a difference, understanding differences

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 31, 2017

    Beth Marcello, of PNC Bank, discusses what women value in their financial dealings, and how perceptive bankers can help them confront debt aversion and grow their businesses like never before.

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