Podcast

  • BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    Podcast: How banks can win at gamification

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Humanizing the digital banking experience with Jim Marous

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 16, 2018

    In this podcast, Jim Marous discusses the findings of the recent BAI and Digital Banking Report on humanizing the digital banking experience.

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  • Podcast: How banks can get high performance from high tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 25, 2018

    Matt Mills, chief commercial officer at Featurespace, discusses the best ways banks can apply smart decision making to their high-tech journey.

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  • Podcast: From blockchain to a distributed ledger revolution

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 18, 2018

    Julie Esser, chief engagement officer for CU Ledger, talks about how distributed ledger technology will impact credit unions going forward.

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  • Podcast: An exceptional executive's leadership secrets

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 11, 2018

    Kat Cole, chief operating officer and president North America of Focus Brands, shares how financial service leaders can bolster their customer connections and keep employees engaged.

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  • Podcast: How banks that win balance customer satisfaction and safety

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 4, 2018

    David Vergara, director of security and product marketing at OneSpan, talks about the smart strategies banks can deploy to guarantee customer safety while pursuing customer satisfaction.

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  • Podcast: How consumers behave and banks can best serve

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 28, 2018

    In this podcast, Navy Federal Credit Union corporate economist Robert Frick discusses consumer misconceptions on investing and how financial institutions can best serve their clients.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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