Podcast

  • BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 17, 2018

    Podcast: Employee engagement, customer experience and banking excellence

    Titi Cole, executive vice president, head of operations at Wells Fargo, talks about the changing technologies and mission of bank employees as they strive to make life better for their customers.

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  • Podcast: Facebook, mobile and banking opportunity

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 21, 2017

    Deepanjan De of Facebook shares his insights into how banks can make the most of mobile technology and Facebook's ubiquity.

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  • Podcast: Artificial intelligence and the path to banking’s future

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 15, 2017

    Ruth Polachek, the CEO and founder of Fincheck, offers her views on A.I. present and future.

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  • Podcast: The rise of a fintech hotbed

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 8, 2017

    Where does Chicago stand within the worldwide fintech community and what are its major contributions? We get insights from two of the scene’s top players.

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  • Podcast: Branch technology and ingenuity

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 1, 2017

    Jonathan Rowe takes a deep dive into best in technology and user friendliness that branches will offer in the near future and beyond.

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  • Podcast: Social media, consumer care and customer acquisition

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 25, 2017

    Melissa Musgrove of Regions Bank shares how her institution leverages social media to address service inquiries, handle complaints quickly and win new customers.

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  • Podcast: The fine points and phenomenal power of fintech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 11, 2017

    Scott Robinson, the founder and VP of San Francisco-based Plug and Play Fintech, takes us through the innovation landscape to highlight the very best of fintech.

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  • Podcast: Banking innovation: More than just fintech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 4, 2017

    Debbie Bianucci discusses the many facets of banking innovation, from human capital to societal impact.

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