Podcast

  • Terry Badger
    Terry Badger Mar 31, 2020

    ECM as a powerful workflow tool for financial institutions

    Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19. But a dispersed labor force still needs access to data and documents, as well as powerful workflow tools to integrate individual efforts across the organization. Fiserv’s Josh Spisak discusses how enterprise content management can be one of those centralizing tools on this week’s podcast.

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  • Podcast: An exceptional executive's leadership secrets

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 11, 2018

    Kat Cole, chief operating officer and president North America of Focus Brands, shares how financial service leaders can bolster their customer connections and keep employees engaged.

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  • Podcast: How banks that win balance customer satisfaction and safety

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 4, 2018

    David Vergara, director of security and product marketing at OneSpan, talks about the smart strategies banks can deploy to guarantee customer safety while pursuing customer satisfaction.

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  • Podcast: How consumers behave and banks can best serve

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 28, 2018

    In this podcast, Navy Federal Credit Union corporate economist Robert Frick discusses consumer misconceptions on investing and how financial institutions can best serve their clients.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • Podcast: Credit unions, community banks and the path to frictionless customer service

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • Podcast: An invitation to banking innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 7, 2018

    JP Nicols of FinTech Forge talks about how this year's finalists for the BAI Global Innovation Awards exemplify first-class innovation across categories from data analytics to community impact.

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  • Podcast: High-tech, high-level access and the 720-degree view of the customer

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 24, 2018

    Oracle’s Sonny Singh discusses how banks need to adopt an overarching high-tech mindset that embraces innovation to give customers maximum value and satisfaction, inside and outside the branch.

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