Sponsored: Featured Innovations

  • Act like Amazon Realize the Power of Data BAI Featured Innovation

    Apr 2019
    Financial Institutions are uniquely positioned with a great deal of customer data at their fingertips - yet most leave this untapped. In this whitepaper, explore 5 simple ways that your organization can look to Amazon as a model of maximizing data for highly personalized customer experiences. Finally, learn how to close the gap between marketing and sales with data.
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  • BAI Podcast: The Most Valuable Keys to Customer Engagement

    Apr 2019
    Carrie Stapp, senior vice president, product management at Harland Clarke, sees the key to customer engagement as enabling the easy use of the products consumers value most. On this podcast, she discusses how banks can achieve this goal through a smart mix of personal interaction and harnessing valuable customer data.
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  • Account Takeover Fraud: How to Protect Your Customers and Business

    Mar 2019
    Learn how to block account takeover by enhancing your current fraud solutions with technologies such as risk analytics with machine learning.
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  • 2019 Trends and Opportunities in Branch Banking

    Mar 2019
    In retail banking today, much of the focus is on digital transformation at the expense of branch experiences. However, recent market trends have ushered in a Renaissance and opportunities to create more nimble staffing model, improve employee scheduling flexibility and simplify non-customer activities and ensure branch excellence.
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  • Transforming the Digital Account Opening & Onboarding Experience

    Feb 2019
    In a recent Aite survey of bank executives, 90% confirmed they plan to deploy digital identity verification tech in the next two years. Aite cross-referenced survey data with consumer research to make clear recommendations on how to deliver a customer-centric, mobile-first digital account opening experience. Download this report to track the key tech initiatives your peers are prioritizing in the race to digitize account openings and onboarding.
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  • Reimagine the future of banking: Exceeding customer expectations by tapping technology

    Feb 2019
    Bankers know where their organization has gaps with customers ̶ omni-channel interactions, onboarding and digital interactions. Addressing the gaps may appear daunting but it doesn’t have to. This white paper takes a deep look at the issues and discusses where and how technology can help.
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  • Trends, Facts, and Figures Open Banking and Digital Transformation

    Dec 2018
    Financial institutions are moving towards an ‘open system’. This transformation is driven by emerging technologies, regulatory requirement, changing customer preferences, and intense competition caused by non-financial players. The role of Open Banking will grow further as more players recognize the benefits of FinTech collaboration through APIs.
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  • The “New” Finance Ecosystem Putting Customers at the Heart of the Value Chain

    Nov 2018
    Regulatory and digital technology changes are transforming the financial services industry at an unprecedented rate. New laws are creating more confidence in the system, but also have given rise to emerging entrants driving big changes. Financial services providers needing to transform in ways that matter to customers should consider these four strategic CX principles as foundational to maturing customer journey programs and initiatives.
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