Sponsored: Featured Innovations

  • Connected Conversations: How AI and Chatbots are Making Financial Services More Human

    Feb 2020
    Today’s customers have strong opinions about their banking experience. “The Amazon Effect” has raised expectations exponentially, and a consistent, personal, and relevant experience is the new normal. Banks that don’t update their customer experience to meet those new digital requirements will find themselves marching toward irrelevance. Download this whitepaper to learn more about the four ways modern AI chatbots can enable your bank to deliver the “human factor” that your customers increasingly demand
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  • Striking the Optimal Balance Between Risk & Consumer Experience

    Jan 2020
    As cybercriminals become more sophisticated, financial institutions will need to use authoritative identity signals to spot identity theft. The key is to do so without impacting the consumer experience, quickly letting consumers through while stopping the fraudsters. Rather than rely on multifactor authentication to identify consumers, financial institutions need to include an additional layer of verification to ensure consumers’ identities.
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  • 5 Essential Steps To Accelerate Core-Deposit Growth

    Jan 2020
    Your financial institution can accelerate core-deposit growth despite obstacles. There are no shortcuts, however—merely a disciplined and proven strategy. This report touches on the banking environment’s challenges before sharing five steps for significant and sustainable growth.
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  • 9 Critical Components of a Marketing Operating System for the Modern Bank Marketer

    Dec 2019
    Savvy bank marketers are adopting innovative marketing technology solutions to boost productivity, achieve marketing compliance and offer up humanized experiences that deepen customer relationships. But how do you know which tools to invest in? Discover nine must-have tools every bank marketer needs to set their organization up for success in 2020.
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  • Take a modern approach to customer experience empowering frontline employees and agents

    Dec 2019
    Bold360 partnered with Ovum Research to conduct a global survey to better understand how prepared employees are to deal with rising customer expectations.
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  • Three Pitfalls to Avoid in the Contact Center

    Dec 2019
    Today’s stringent regulatory environment, the dizzying pace of new FinTech startups, and the evolving technology landscape present significant challenges to financial institutions striving to deliver the customization and personalization their customers demand. Financial institutions must focus on delivering the best experience at every touchpoint — making the contact center more important than ever before.
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  • How Marketing Can Improve Its Strategic Impact

    Nov 2019
    What distinguishes high-impact bank marketing organizations from the rest? Based on a comprehensive survey of bank marketing executives, this research report, commissioned by Vya, identifies Actionable tactics for elevating the strategic influence of bank marketing departments, The five habits of strategic marketing influencers, Practical recommendations from in-depth conversations with high-impact bank CMOs.
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  • The State of Application Development Banking, 2019/2020

    Nov 2019
    According to research, 73% of banks and financial services firms have application development backlogs; just 39% say that the situation has improved since last year. If you feel like legacy gridlock is slowing the pace of digital innovation for your firm, you’re not alone. Learn how banks and financial services firms are tackling their application development challenges.
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