Sponsored: Featured Innovations

  • How modernizing legacy technology wins the digital customer

    Oct 2018
    New entrants and increasing customer expectations for digital products and services continue to disrupt financial services. In response, firms have made significant investments in agile development and operations (DevOps) capabilities. The expected speed and quality benefits of these investments have not been realized for firms that have not modernized their legacy systems. A proven, systematic approach to IT modernization enables firms to realize the speed and quality benefits anticipated.
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  • User Authentication for E-signature Transactions

    Sep 2018
    This white paper provides guidance on how to select and implement user authentication techniques. It answers questions like: -How do I select the right authentication for my requirements? -How do I implement strong authentication, without making the process difficult for the customer? -Can I leverage existing user authentication credentials? -Can I adjust my user authentication criteria for different transactions and processes?
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  • Next Generation of Consumer Banking

    Sep 2018
    Social chat habit is now spilling over to commerce, and it’s a global phenomenon that is rapidly gaining momentum. Clickatell execs make the case for chat banking as the next big step in digital transformation and why financial institutions should pay attention now.
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  • Branch Workforce Management Software Requirements

    Sep 2018
    Forecasting and scheduling staff in the branch environment poses many challenges, which is why Verint Systems recently acquired Kiran Analytics, a leading provider of cloud-based workforce management solutions specifically designed to optimize branch staffing and increase in-branch customer experience. Read the white paper: Branch Workforce Management Software Requirements, to learn the many capabilities needed in a branch WFM solution.
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  • Putting Retail Back into Retail Banking

    Sep 2018
    Retail banks are out of touch with what people want, and today’s fickle consumers’ device-based digital bank preference, are driving the industry. Thinking differently, we would posit that ALL banks can learn from the retail industry and a needs-based experience design approach. Dive into the unmet consumer needs a bank is uniquely positioned to solve for and how innovations in retail point to unexpected solutions.
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  • The Secret to Consumer Loyalty: Relationship Banking

    Sep 2018
    Download the results from a survey of over 700 participants and learn about the two types of consumers financial institutions have: relationship-based vs. transaction-based. Find out why relationship-based consumers have greater satisfaction with and higher confidence in financial institutions and use more products than those whose experience was solely transactional.
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  • 10 Must-Know Contact Center Lessons from Digital Conversions

    Sep 2018
    For financial institutions, online and mobile banking conversions are needed for improving customer self-service channels, but they can spike inbound call volume and put customer satisfaction at risk. In this article Ron Hasbrooke, a Business Development Executive for Harland Clarke Contact Center Solutions, details the ten most important lessons he’s learned from helping institutions through their own digital conversions.
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  • Best Practices for Digitally Transforming Your Client Experience

    Sep 2018
    The existence of every bank hinges on a single must have: relationships. Proactive and connected customer service is essential in the battle to create and maintain these relationships. Explore new ways of going beyond today’s CRM and support systems and connecting customer service with the rest of organization to diagnose, fix and even prevent issues. See how you can deliver the great experiences your customers deserve.
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