Sponsored: Featured Innovations

  • Financial Firms Learn To Love Customers By Extending Data Analytics

    May 2017
    More financial services organizations recognize that to forge stronger customer relationships, they need to get data into the hands of their customer-facing workers. Who already gets data to their front line – and how did they make it happen? To find out, download the executive brief Financial Firms Learn to Love Customers by Extending Data Analytics, which reveals the results of Qlik's survey around data analytics.
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  • Think “Mobile First” To Engage And Satisfy Financial Services Customers

    May 2017
    Because today’s users are “always on” and have nearly unlimited access to data and information, mobile represents a tremendous opportunity for financial services organizations to maximize customer acquisition, increase retention, effect purchase behavior, and drive card usage. Read Akamai’s new report on how and why you need to make mobile a priority, how to measure success, and key tips and takeaways for financial services organizations.
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  • 2017 Digital Trends in Financial Services and Insurance

    May 2017
    The financial services sector is progressing with a digital, data-driven, marketing mentality, centered on personalized customer experiences. The 2017 Digital Trends in Financial Services and Insurance report compiles information shared by over 800 respondents to see what will shape the future of finance.
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  • Banking on Biometrics

    Apr 2017
    Financial services organizations thrive on safety and security – exactly what PINs and passwords are not. Luckily there is a better way: biometric authentication. Read “Banking on Biometrics” to learn the five most popular biometric technologies in banking today; how leading banks are using a combination of biometrics to both strengthen security and give customers freedom of choice; and recommendations for getting started.
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  • Best Practices for Supporting Account Holders During an Online Banking Conversion

    Apr 2017
    Online banking conversions are excellent opportunities to strengthen brand trust and loyalty. When planned from the perspective of how best to assist your customers and members, you can not only retain and expand account holder relationships, but also educate account holders on everything your institution has to offer. Here are some best practices to follow for optimizing your next conversion.
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  • Next Generation Artificial Intelligence and Machine Learning

    Mar 2017
    Artificial Intelligence will soon be at the heart of every major technological system in the world, including: payments, financial markets, cyber and homeland security, biotech, healthcare, marketing, computer vision, electrical grids, nuclear power plants, air traffic control, and Internet of Things (IoT). This paper covers popular A.I. and machine learning techniques, and their benefits/limitations as applied in the financial industry.
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  • Consumer Digital Banking: Driving Loyalty and Revenue Growth Through a Superb Customer Experience

    Mar 2017
    How well are financial institutions meeting the needs of their customers when it comes to digital banking solutions? This white paper, based on The ath Power Consumer Digital Banking Study™, examines consumer digital preferences and offers insight into areas where financial institutions can make improvements to achieve greater adoption, revenues, and customer satisfaction from this vital channel.
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  • Deepen Insights into Quality and Sales Effectiveness with Face-to-Face Voice Interaction Recording

    Mar 2017
    With declining branch traffic, it is imperative that your employees capitalize on every customer visit to the branch. Extending the audio recording of customer interactions to the branch with face-to-face voice interaction recording can not only help financial service firms meet regulatory requirements, but it is also a great way to help improve quality and customer service, sell additional products and reinforce your firm’s brand.
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