Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.

To navigate the financial industry’s new normal, it is critical to base strategic decisions on in-depth data analysis.

The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra discusses how the financial industry is changing its approach to the cloud as digital banking grows in importance.

BAI's latest Executive Report digs into how customers can benefit when these one-time heated rivals find common ground.

Chris Stanley from Moody’s Analytics joins us to discuss what goes into a personalized customer experience as banking goes ever more digital.

As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, a leading voice on data breaches, discusses how to best protect banking customers.

Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.