BAI Thought Leadership

COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.

A view from the front lines with BAI's Ed Marcheselli.

SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

BAI research shows that deposits are up significantly as families spend less and worry more about their liquidity needs, writes BAI president and CEO Debbie Bianucci.

What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

Onboarding is the first and most important experience for new customers.

There’s no question that the overall U.S. economy has taken a crushing blow from COVID-19 in the unprecedented loss of jobs, strain on small businesses and a steep decline in consumer spending. Banks will be faced with numerous challenges in the coming months, but fortunately, these challenges present opportunities you can leverage with the right strategies.

BAI is fully committed to working with financial services leaders to address enduring inequalities in the workplace.

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.