BAI Thought Leadership

How is the current economic crisis affecting consumers’ financial behavior? What strategies can you leverage to provide short-term liquidity to your customers in a time when they need your support more than ever? Download the free white paper, Part IV of the Bank Recovery Series from Velocity Solutions.

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

Recent events are driving digital adoption faster than ever before.

A lot has changed in 2020, including how consumers shop for loans.

Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

One of the most basic business objectives for banks and credit unions remains unchanged in the COVID-19 world: finding new customers, and then keeping them in an ultra-competitive environment.

Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.

COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.