Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

Where other evangelists of corporate change listen to the likes of statisticians and pundits, Josh Linkner hears music—literally.

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In the eight years since the financial crisis, the roller coaster changes within retail banking have driven large banks to more aggressively cross-sell existing customers on products and services outside of traditional loans and deposits.

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Why is it more essential than ever for banks to develop a content marketing program? There are a number of great reasons.

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Since its inception, the BAI Global Banking Innovation Awards has recognized innovation excellence that delivers actionable results in financial institutions across the globe.

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There is no doubt that a growing number of bank customers are using digital channels, either via their PCs or mobile phones, as their primary means to communicate with the bank.

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It has been an honor and a privilege to serve as managing editor of BAI Banking Strategies for the last two decades.

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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As regulatory pressures continue to mount, financial institutions are looking to their frontline staff to act effectively as their first line of defense when it comes to ensuring that the bank is acting in a compliant way with customers and discovering potential problems or bad actors in their own day-to-day operations.

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Even as banks across the globe accelerate their innovation in mobile, big data and social channels, they also face the need to renew the legacy system infrastructures that often prevent them from taking full advantage of these front-end improvements.

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