Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

It has become a commonplace to say that the traditional banking and payments industries need to be customer centric if they’re going to survive, much less thrive.

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For many years, the payments business has been an important priority for financial services companies because of the impact of payments on product and customer delivery strategies and the associated robust revenue streams.

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Faced with a slow-growth economy and shrinking revenues, bank managers are pulling the only lever they have left: expense control.

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