BAI Point of View

Data can yield great value for banks and even more for customers.

Getting to the heart of serving small- and medium-sized businesses has been a heartache for banks, as they struggle to make many work-intensive transactions into a large, meaningful chunk of volume.

Whatever the months ahead hold for technology in financial services—from open banking to closing the gaps between fintechs and banks—the future is coming faster than ever.

For financial services organizations, compliance education is a necessary and regulatory requirement.

In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

For many financial services leaders, the morass of banking data and systems—too often cut off from each other—is enough to make those proverbial silos look more like sealed vaults.

Customers continue to value relationships with their banker at the branch.

As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks.