Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

Does the mention of compliance cause fear or tension in your organization? When it comes to compliance, it’s rare to see financial services leaders approach it with a smile.

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Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

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In advance of moderating the BAI Global Innovation Awards sessions at BAI Beacon, JP Nicols of FinTech Forge talks about how this year’s finalists exemplify first-class innovation across categories from data analytics to community impact.

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A technology focus in the modern banking world means more than chasing new gadgets.

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The drive for stellar customer service has been a constant in banking for generations.

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Innovation is a priority for most financial services companies and, more than ever before, innovation needs to be broadly defined.

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The digital movement of money from consumer to merchant to bank and back again—all in the blink of an eye—is upon us.

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Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience.

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Deposits and interest rates are rising and that’s good news for big banks.

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And so this article begins: Where does one start with innovation anyway? From a safe distance, the answer may seem bonehead simple.

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Many Americans live paycheck to paycheck, or are in a situation where one financial emergency could create financial chaos.

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For some banks, regulatory compliance programs inspire all the enthusiasm of a forced march.

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Here’s to the artificial intelligence-driven bots that comb troves of consumer data, analyze the information and then reliably predict what a customer needs.

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Small businesses are healthy, and the fundamentals are strong.

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The connections between Egyptian high priests, medieval bloodletters and 21st Century data scientists might seem extremely remote at best.

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With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs.

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In her time at Netflix, Patty McCord helped create a much-acclaimed slide deck on talent management that has been seen by millions.

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With today’s fintech industry covering such a wide swath of innovation and invention, it’s harder than ever to identify specific pockets of major forward movement.

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Leaving an accomplished business career to go the way of a fintech startup force hardly represents a slam dunk, no matter how many years you’ve put in or promotions you’ve garnered.

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For many financial institutions, there’s the consumer brand designed to attract and retain customers.

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