Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

Though often debated, innovation is seldom clearly stated.

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For all the talk about interactive technology, it’s more than just chatbots.

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The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking industry on a “wild ride.

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While it’s tempting to break up customers by their particular age demographics, it can also overlook those crucial elements that unite consumers across all generations.

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The Internet was in its nascent stages of public use in 1999–a time well before iPhones, apps and mobile banking.

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Whether it’s through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence promises to change every aspect of banking like nothing else before it.

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For almost a century, movies and literature have explored the possibility of technology beginning to think for itself—often with a dystopian spin.

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So much was made of artificial intelligence in 2017—yet so much puzzlement generated—that you could compare the resulting scenario to asking Siri for an analysis and getting one of two responses: “Here are some AI articles I found on the internet” or “I don’t quite understand what you said, Debbie.

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Powered by artificial intelligence (AI), banking’s brave new world should provide a seamless customer experience not unlike the ones people have come to expect from Amazon, Uber and Netflix.

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While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed.

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Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional motivations for doing business.

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The term “robo advising” emerged in the banking and wealth management communities about a decade ago.

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What must we keep front of mind about innovation? I’ve asked myself that question many times.

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Talk of “customer centricity” is everywhere in the financial services realm.

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“We’re all dreamers in this room.

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Artificial intelligence has been with us since Stanford professor John McCarthy coined the term in 1960.

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For all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption.

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“What is innovation?” The universal nature of that question sparks many a debate.

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Sins of omission rather than commission rank among the most serious mistakes bank marketers are committing in this time of digital upheaval.

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Where does Chicago stand within the worldwide fintech community and what are its major contributions? Michael Busch, the president of Burling Bank and Lisa Curran, the co-founder of the non-profit industry group FinTEx provide an informed glimpse into what’s going on in Chicago’s fintech scene.

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