Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

Though often debated, innovation is seldom clearly stated.

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For all the talk about interactive technology, it’s more than just chatbots.

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The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking industry on a “wild ride.

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While it’s tempting to break up customers by their particular age demographics, it can also overlook those crucial elements that unite consumers across all generations.

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The Internet was in its nascent stages of public use in 1999–a time well before iPhones, apps and mobile banking.

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Whether it’s through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence promises to change every aspect of banking like nothing else before it.

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For almost a century, movies and literature have explored the possibility of technology beginning to think for itself—often with a dystopian spin.

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So much was made of artificial intelligence in 2017—yet so much puzzlement generated—that you could compare the resulting scenario to asking Siri for an analysis and getting one of two responses: “Here are some AI articles I found on the internet” or “I don’t quite understand what you said, Debbie.

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Powered by artificial intelligence (AI), banking’s brave new world should provide a seamless customer experience not unlike the ones people have come to expect from Amazon, Uber and Netflix.

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While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed.

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