Karl Dahlgren
Jul 28, 2020

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

Where other evangelists of corporate change listen to the likes of statisticians and pundits, Josh Linkner hears music—literally.

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In the eight years since the financial crisis, the roller coaster changes within retail banking have driven large banks to more aggressively cross-sell existing customers on products and services outside of traditional loans and deposits.

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Why is it more essential than ever for banks to develop a content marketing program? There are a number of great reasons.

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Since its inception, the BAI Global Banking Innovation Awards has recognized innovation excellence that delivers actionable results in financial institutions across the globe.

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There is no doubt that a growing number of bank customers are using digital channels, either via their PCs or mobile phones, as their primary means to communicate with the bank.

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It has been an honor and a privilege to serve as managing editor of BAI Banking Strategies for the last two decades.

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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As regulatory pressures continue to mount, financial institutions are looking to their frontline staff to act effectively as their first line of defense when it comes to ensuring that the bank is acting in a compliant way with customers and discovering potential problems or bad actors in their own day-to-day operations.

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Even as banks across the globe accelerate their innovation in mobile, big data and social channels, they also face the need to renew the legacy system infrastructures that often prevent them from taking full advantage of these front-end improvements.

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As the role of technology grows in retail banking, innovation is no longer simply about online, mobile or even omnichannel, say the judges in the BAI-Infosys Finacle Global Banking Innovation Awards 2015.

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Contact center calls are growing longer because of the increasing complexity of customer questions and concerns, causing many banks to alter their processes for handling incoming calls and “after-calls” (documentation and customer follow-up).

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Over the past five years, the BAI-Infosys Finacle Global Banking Innovation Awards have showcased innovation and emphasized the importance of changing how we provide value to customers in the financial services industry.

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It has always been a vital necessity for financial services companies to ensure that they are properly training their employees in matters of regulatory compliance.

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Innovation in financial services has become a worldwide phenomenon, as showcased in the annual BAI-Infosys Finacle Global Banking Innovation Awards.

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One of the goals of BAI has always been to bring relevant information and valuable insights to executives in the financial services industry.

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Financial institutions are constantly challenged to remain relevant in a fast-paced digital world, differentiate themselves from the competition and develop new revenue streams.

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What do banking and golf have in common? Without torturing the analogy too much, we can cite one clear similarity: a struggle to win the allegiance of the younger generation.

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What banker wouldn’t love to have the enthusiastic and friendly employees typically found at Whole Foods Market? Building such a committed service and sales culture can be done but it certainly doesn’t happen overnight, according to Whole Foods co-founder and co-CEO John Mackey.

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Innovation is hard to do and financial institutions can always come up with a long list of reasons why they hold back from major changes in the way they do business, including increasing regulatory constraints, earnings pressures and overburdened technology departments.

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