As deposits have climbed to record highs, lending has tumbled to all-time lows in some categories, including home and commercial real estate loans. In this Executive Report, BAI looks at where lending opportunities lie, and why this is the time for banks and credit unions to create an end-to-end, digital-lending solution.

The pandemic changed the way banks and credit unions serve their customers. What will become standard practice? What improvements can financial services organizations make? The latest BAI Executive Report looks at how customer service has evolved – and, more importantly, where it’s headed.

A deeper understanding of your customers, workforce and company’s performance is a big part of your 2021 strategy. Data and analytics can help. Get insights on how to leverage and analyze the treasure troves of data your financial institution collects in “Harnessing big data to personalize banking,” the latest BAI Executive Report.

Long before the U.S. felt the first real impacts of COVID-19 a year ago, the role of the branch was in a state of flux. Digital banking was already ascendant. The pandemic accelerated that trajectory. This month’s Executive Report shares insights on the role branches will play in the future and why branches will remain an important […]

As banking becomes more digital, driven in no small measure by COVID-19, it’s revealing stubborn inefficiencies in the back office, from outdated technology to antiquated processes. In this month’s Executive Report, BAI takes a look at how back-office upgrades help position banks and credit unions for success in an increasingly digital world.

COVID-19 has brought severe disruption to workplaces and customers. And in doing so, it’s created opportunities for fraudsters to exploit financial services. This month’s BAI Executive Report identifies fraud and cybersecurity challenges faced by financial services organizations and offers insights on how to address them.

Have you ever been more ready for one year to end and a new one to begin? We’re right there with you. With 2021 around the corner, we take a look at addressing the changes in the financial services industry and getting ahead of the new ones.

Banks and credit unions are publicly pledging to do their part to address American inequities, which includes building a more diverse, equitable and inclusive workforce at their financial institution. November’s BAI Executive Report helps put that plan into action.