Long before the U.S. felt the first real impacts of COVID-19 a year ago, the role of the branch was in a state of flux. Digital banking was already ascendant. The pandemic accelerated that trajectory. This month’s Executive Report shares insights on the role branches will play in the future and why branches will remain an important […]
As banking becomes more digital, driven in no small measure by COVID-19, it’s revealing stubborn inefficiencies in the back office, from outdated technology to antiquated processes. In this month’s Executive Report, BAI takes a look at how back-office upgrades help position banks and credit unions for success in an increasingly digital world.
COVID-19 has brought severe disruption to workplaces and customers. And in doing so, it’s created opportunities for fraudsters to exploit financial services. This month’s BAI Executive Report identifies fraud and cybersecurity challenges faced by financial services organizations and offers insights on how to address them.
This troubled year presents a sizable challenge for bank and credit union marketers: How do we put together messaging that is both authentic and effective, while also being sensitive to the stressful times that so many Americans are going through? October’s Executive Report shares insights on how to address the unique issues that have arisen this year.
Use your most valuable raw material. Customer data can help you craft an informed customer strategy, guide your digital transformation and become your best defense against upstart competitors. In September’s BAI Executive Report, we look at how a bank or credit union can extract the full value of its customer data.
While the coronavirus pandemic has accelerated the move to digital, lenders look for ways to incorporate the personal. How do banks and credit unions learn of a small business’s needs? Or add the human touch that’s vital to their branding? How do they develop customer bonds that lead to loyalty?