As banking becomes more digital, driven in no small measure by COVID-19, it’s revealing stubborn inefficiencies in the back office, from outdated technology to antiquated processes. In this month’s Executive Report, BAI takes a look at how back-office upgrades help position banks and credit unions for success in an increasingly digital world.

COVID-19 has brought severe disruption to workplaces and customers. And in doing so, it’s created opportunities for fraudsters to exploit financial services. This month’s BAI Executive Report identifies fraud and cybersecurity challenges faced by financial services organizations and offers insights on how to address them.

Have you ever been more ready for one year to end and a new one to begin? We’re right there with you. With 2021 around the corner, we take a look at addressing the changes in the financial services industry and getting ahead of the new ones.

Banks and credit unions are publicly pledging to do their part to address American inequities, which includes building a more diverse, equitable and inclusive workforce at their financial institution. November’s BAI Executive Report helps put that plan into action.

This troubled year presents a sizable challenge for bank and credit union marketers: How do we put together messaging that is both authentic and effective, while also being sensitive to the stressful times that so many Americans are going through? October’s Executive Report shares insights on how to address the unique issues that have arisen this year.

Use your most valuable raw material. Customer data can help you craft an informed customer strategy, guide your digital transformation and become your best defense against upstart competitors. In September’s BAI Executive Report, we look at how a bank or credit union can extract the full value of its customer data.

While the coronavirus pandemic has accelerated the move to digital, lenders look for ways to incorporate the personal. How do banks and credit unions learn of a small business’s needs? Or add the human touch that’s vital to their branding? How do they develop customer bonds that lead to loyalty?

One of the most basic business objectives for banks and credit unions remains unchanged in the COVID-19 world: finding new customers, and then keeping them in an ultra-competitive environment.