Executive Reports

Mar 2019

Whether using customer data to address pain points and forge seamless experiences—such as with opening accounts online—or creating a mobile app that thrills community bank customers, 2019 has all the makings of a year when innovative institutions take great leaps forward. In this executive report, we touch on the many paths financial institutions can take to achieve […]

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Feb 2019

Savvy marketing means far more than “good luck.” And while the noise floor often resembles a tsunami of static, some brands and banks do succeed mightily. But they’re certainly not doing it by the playbook of a generation ago. In this executive report, we examine a number of lessons financial services leaders can leverage to develop innovative […]

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Jan 2019

How do savvy banks identify and solve customer needs? How can we make a difference when fraud strikes? How can small-dollar lending and easier access to cash make a big impact for customers? In this executive report, we examine a number of key customer pain points with an eye towards the steps financial services organizations can take […]

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Dec 2018

Venturing into the New Year, BAI has sought out its own thought leaders as well as three industry experts to offer their best predictions for the 12 months ahead. The report encompasses themes that include talent management; fraud; building customer relationships through empathy; rethinking the approach to baby boomers; analytics and customer relevance; and evolving the digital […]

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Nov 2018

Whatever 2019 brings to the deposit growth landscape, this much is certain: Things won’t get any simpler and quick fixes won’t work. The challenge of growing deposits requires due diligence, extra vigilance and constant cultivation. In this executive report, we take on deposit growth with a singular goal: to provide clarity and actionable insights at a time […]

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Oct 2018

Digesting channel intelligence takes focus; acting on it requires commitment; building on it means laying foundations that didn’t need to exist all that long ago. But there’s no need to whack at channels and hope for the best. Perhaps properly tamed, today’s plethora of channels will help us create the seamless, peerless, connected banking experience of the […]

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Sep 2018

This October in Orlando, BAI Beacon will be the place for financial services trailblazers who lead, innovate, inspire, learn, teach and cross-collaborate. In advance of BAI Beacon, four industry thought leaders offer their views on important industry topics. This report will help you discover and ignite your own beacon, and bring its intensity, brightness and brilliance back […]

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Sep 2018

Relaxed federal regulations under the Dodd-Frank have freed up resources and created possibilities, while a brief reprieve in the pace of mergers and acquisitions could produce steadiness or even modest growth in the sector. Loan marketing success and hyper-targeting affinity groups also hold keys to robust local bank performance. In this executive report, the present and future […]

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