Executive Reports

Oct 2017

So much of what happens in the banking industry today boils down to this popular conclusion: Innovation equals FinTech. Yet innovation is more than the latest technology—much more. Breakthroughs can be measured across many meaningful dimensions, from marketing to channel innovation, superlative collaborations to societal impact. And some categories, such as customer experience, bring together the best […]

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Sep 2017

Articles in this report include: The heart of customer centricity: Insights from BAI’s banking research At the roots of the branch, transformation via analytics New accounts aren’t enough to make branches prosper. Every strategy requires specifics—and analytics to turn vagueness to clarity. Branching out on a limb: Thinking beyond channels to deliver unsurpassed customer experiences Please continue […]

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Aug 2017

Community banks face challenges that cover nearly every conceivable business concern—which makes the topic of this executive report special. The stories that follow cast a clear eye on both the nature of those challenges, and ways community banking leaders are meeting them.

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Jul 2017

Just a few years ago, banks and FinTechs were considered direct competitors and in some cases hostile adversaries. FinTechs saw banks as stodgy; banks saw FinTechs as reckless. All that has changed, though, as banking organizations and FinTechs find new ways to partner, grow with each other and multiply value.

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Jun 2017

Before the appearance of the first iPhone, digital banking was more theoretical than practical. But mobile platforms are just beginning, as the Internet of Things (devices that talk to each other) and the Internet of Value (blockchain) promise to change banking forever.

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May 2017

While marketing in 2017 takes many forms, keep in mind that your customers value two bottom lines: one financial, the other relational. This BAI Executive Report provides insights on how financial services organizations can approach both fronts.

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Apr 2017

Negotiating compliance challenges remains a complex, burdensome task. Even if banks strive to do the right thing time after time, any search for simplicity remains a non-starter. This BAI Executive Report provides actionable insights on the steps bankers can take to stay on top of the compliance curves ahead.

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Feb 2017

Keeping up with all the change in payments represents a challenging prospect, to say the least. But in these pages, the issue of payments gets the forward-looking attention it deserves, with four pieces addressing different dimensions of the landscape in 2017.

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