So much of what happens in the banking industry today boils down to this popular conclusion: Innovation equals FinTech. Yet innovation is more than the latest technology—much more. Breakthroughs can be measured across many meaningful dimensions, from marketing to channel innovation, superlative collaborations to societal impact. And some categories, such as customer experience, bring together the best […]
Articles in this report include: The heart of customer centricity: Insights from BAI’s banking research At the roots of the branch, transformation via analytics New accounts aren’t enough to make branches prosper. Every strategy requires specifics—and analytics to turn vagueness to clarity. Branching out on a limb: Thinking beyond channels to deliver unsurpassed customer experiences Please continue […]
Just a few years ago, banks and FinTechs were considered direct competitors and in some cases hostile adversaries. FinTechs saw banks as stodgy; banks saw FinTechs as reckless. All that has changed, though, as banking organizations and FinTechs find new ways to partner, grow with each other and multiply value.
Negotiating compliance challenges remains a complex, burdensome task. Even if banks strive to do the right thing time after time, any search for simplicity remains a non-starter. This BAI Executive Report provides actionable insights on the steps bankers can take to stay on top of the compliance curves ahead.