Terry Badger
Apr 13, 2021

The case for wealth management at community banks

When a community bank adds wealth management to its lineup of services, it can help deepen the bank’s relationship with customers while increasing revenue. RobustWealth CEO Mike Kerins shares additional insights on the BAI Banking Strategies podcast.

Bank customers want an emotional connection

Terry Badger Feb 16, 2021

How can banks and credit unions become the go-to source for their customers’ financial needs? Gallup managing partner Anson Vuong discusses the importance of establishing a strong and lasting emotional connection.

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Chat banking: Meeting customers where they are

Terry Badger Feb 9, 2021

Is this the best location to connect with customers? That’s a key consideration when banks and credit unions evaluate a new branch location. Clickatell’s Hannes Van Rensburg says the same question applies in digital banking.

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Appraising mortgage lenders’ diversity, equity and inclusion

Terry Badger Feb 2, 2021

Homespire Mortgage VP Listy Limon joins us to discuss how mortgage companies are working to make their staffs as diverse as the different communities in which they operate.

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Fighting the fraudsters at the front door

Terry Badger Jan 26, 2021

Neustar's Lance Hood discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.

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Serving small businesses better: What’s in it for banks?

Terry Badger Jan 19, 2021

Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

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3 ways to make DEI gains in 2021

Debbie Bianucci Jan 13, 2021

BAI CEO Debbie Bianucci outlines approaches that will help your organization make tangible progress on diversity, equity and inclusion in the coming year.

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Banking in 2021: Cold start, bold finish?

Terry Badger Jan 12, 2021

Second Curve Capital CEO Tom Brown says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

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What matters most to each generation of banking customers

Holly Hughes Jan 11, 2021

Security, payments and online tutorials are all priorities. CMO Holly Hughes shares additional insights from the BAI 2021 Banking Outlook report.

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The case for updating and upgrading bank bill pay

Terry Badger Jan 5, 2021

Customers will take care of some of their holiday spending bills with bank bill pay. But has the service kept pace with other digital updates? BillGO's Dan Holt discusses the current state of bank bill pay and why it should get a makeover.

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