Jul 1, 2020

What’s Next for Cards: Contactless Cards, From Novelty to Essential Capability in Six Weeks

COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.

Account Takeover Fraud: Protect Your Customers & Your Business

Jun 8, 2020

Learn how to block account takeover by enhancing your current fraud solutions with technologies such as risk analytics with machine learning.

Read More

The New (and Better) Way to Do Instant Card Issuance

Jun 8, 2020

Instant card issuance, once regarded as a “nice-to-have” bonus feature only afforded by large institutions, is now a must-have consumer expectation.

Read More

Culture is the backbone of innovation

Terry Badger Jun 2, 2020

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

Read More

Banks as an essential service during COVID-19

Terry Badger May 26, 2020

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

Read More

David Kerstein: a friend who drove positive change

May 6, 2020

David Kerstein became friendly with the people he met at BAI, from members of the leadership team to the social media manager.

Read More

Banks weigh the “when” and “how” of reopening

Debbie Bianucci May 1, 2020

The relentless drumbeat of bad economic news – rising unemployment, shrinking GDP, volatile markets and more – is putting more focus on “when” and “how” the world is going to safely reopen for business.

Read More

The ‘now normal’ for bank customer service

May 1, 2020

Let’s not wait for the “new normal” to establish itself.

Read More

Now Is The Time For Financial Institutions To Get Consumer Data Right

May 1, 2020

Consumer data goes out of date quickly, impeding collection efforts.

Read More

Optimizing Your Member Experience with AI

May 1, 2020

Whether online, on a smartphone or in a branch, members want a consistent, personalized experience.

Read More