Terry Badger
Jul 14, 2020

Digital banking catches a tailwind

Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

The ‘now normal’ for bank customer service

May 1, 2020

Let’s not wait for the “new normal” to establish itself.

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Now Is The Time For Financial Institutions To Get Consumer Data Right

May 1, 2020

Consumer data goes out of date quickly, impeding collection efforts.

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Optimizing Your Member Experience with AI

May 1, 2020

Whether online, on a smartphone or in a branch, members want a consistent, personalized experience.

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How Are Your Industry Peers Driving Growth?

May 1, 2020

In the new reality, benchmarking today helps create a path forward for tomorrow.

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State of the Financial Marketer

May 1, 2020

Did you know only 9% of banks store data in a centralized location? In a recent survey, we learned many financial institutions are missing key opportunities to use their data to cultivate human experiences that inspire people to become customers for life.

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Rising to the PPP Challenge

Terry Badger Apr 28, 2020

 The federal Paycheck Protection Program was built for speed — get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns.

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Gen Z is fond of fintech, but they like tellers too

Terry Badger Apr 21, 2020

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology.

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COVID-19 and the importance of ‘Doing Digital’

Terry Badger Apr 14, 2020

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities.

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Making some sense of the Paycheck Protection Program

Terry Badger Apr 7, 2020

The coronavirus pandemic has closed the doors of small businesses, driving up unemployment and stress levels across America.

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