Terry Badger
Jul 13, 2021

Banking customers share what they want and need

Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. On this podcast, Karl Dahlgren from BAI shares interesting and surprising results from the latest BAI Banking Outlook research on consumer banking preferences.

Innovation with a social conscience

Terry Badger Mar 9, 2021

Texas-based Woodforest National Bank was among the first to create its own opportunity zone fund to promote development in low-income areas. Learn more about the 2020 BAI Global Innovation Awards winner.

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Driving change in trying times

Debbie Bianucci Feb 24, 2021

BAI Global Innovation Award winners create high-value, customer-focused solutions amid economic and industry uncertainties.

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3 new regulatory priorities for DC in 2021

Terry Badger Feb 23, 2021

With all of the big political shifts in Washington this year, we can expect to see big shifts in financial regulation as well. Jo Ann Barefoot, CEO at the Alliance for Innovative Regulation, discusses three regulation changes that could help the industry and the country.

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Finally, some love (and money) for the back office

Terry Badger Feb 22, 2021

Get insights on the back-office upgrades that will help banks and credit unions succeed in an increasingly digital world.

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Bank customers want an emotional connection

Terry Badger Feb 16, 2021

How can banks and credit unions become the go-to source for their customers’ financial needs? Gallup managing partner Anson Vuong discusses the importance of establishing a strong and lasting emotional connection.

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Chat banking: Meeting customers where they are

Terry Badger Feb 9, 2021

Is this the best location to connect with customers? That’s a key consideration when banks and credit unions evaluate a new branch location. Clickatell’s Hannes Van Rensburg says the same question applies in digital banking.

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Appraising mortgage lenders’ diversity, equity and inclusion

Terry Badger Feb 2, 2021

Homespire Mortgage VP Listy Limon joins us to discuss how mortgage companies are working to make their staffs as diverse as the different communities in which they operate.

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Fighting the fraudsters at the front door

Terry Badger Jan 26, 2021

Neustar's Lance Hood discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.

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Serving small businesses better: What’s in it for banks?

Terry Badger Jan 19, 2021

Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

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