Terry Badger
Sep 21, 2021

Personalization offers ‘tremendous opportunity’ for banks and credit unions

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Finding the human-digital balance in customer service

Terry Badger Jun 2, 2021

BAI's latest Executive Report focuses on how the pandemic changed the way banks and credit unions serve their customers and what changes can be made as the next normal takes hold.

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Don’t rush to write off the branch

Karl Dahlgren Jun 1, 2021

Consumer preferences suggest people and physical locations have a future for delivering specialized, high-touch services.

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Why multi-loan preapprovals are the right tool for 2021

Terry Badger May 25, 2021

The lending opportunities in 2021 are starting to look different from 2020's. Harland Clarke's Stephenie Williams discusses how multi-loan preapprovals can help financial services organizations benefit from a customer's new priorities.

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Better tech is the key to better banking regulation

Terry Badger May 18, 2021

Protecting customers and staying onside with the regulators are perennial challenges for financial services organizations. On this week's podcast, Alliance for Innovative Regulation's David Ehrich discusses how technology is helping now and how better tech could help even more.

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What bankers need to know, generation by generation

Terry Badger Apr 27, 2021

New BAI research is out with detailed portraits of typical members of each generation and what they want from their financial services providers. BAI's Karl Dahlgren digs into the numbers and shares insights that can benefit banks and credit unions.

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Digital transformation, now and in the future

Terry Badger Apr 20, 2021

Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

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The case for wealth management at community banks

Terry Badger Apr 13, 2021

When a community bank adds wealth management to its lineup of services, it can help deepen the bank’s relationship with customers while increasing revenue. RobustWealth CEO Mike Kerins shares additional insights on the BAI Banking Strategies podcast.

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Rethinking credit risk in underserved communities

Terry Badger Apr 6, 2021

Accessing capital can be a challenge for small business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business, discusses a novel way to gauge repayment risk in underserved areas.

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Reimagining the branch in a digital age

Terry Badger Mar 30, 2021

Banking is speeding headlong into its digital future. So where does that leave the branch? Industry veteran Jon Voorhees discusses what he envisions in the years ahead.

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