Terry Badger
Oct 20, 2020

Digital’s future: A new line of business, not just a bolt-on

Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

COVID-19 is raising America’s cash stash

Debbie Bianucci Jun 22, 2020

BAI research shows that deposits are up significantly as families spend less and worry more about their liquidity needs, writes BAI president and CEO Debbie Bianucci.

Read More

How banks can meet the moment on diversity, equity and inclusion

Terry Badger Jun 16, 2020

What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

Read More

It’s time to put words into action for diversity, equity and inclusion

Debbie Bianucci Jun 10, 2020

BAI is fully committed to working with financial services leaders to address enduring inequalities in the workplace.

Read More

COVID-19 puts customer support on the fast track to change

Terry Badger Jun 9, 2020

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

Read More

Culture is the backbone of innovation

Terry Badger Jun 2, 2020

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

Read More

Banks as an essential service during COVID-19

Terry Badger May 26, 2020

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

Read More

David Kerstein: a friend who drove positive change

May 6, 2020

David Kerstein became friendly with the people he met at BAI, from members of the leadership team to the social media manager.

Read More

Banks weigh the “when” and “how” of reopening

Debbie Bianucci May 1, 2020

The relentless drumbeat of bad economic news – rising unemployment, shrinking GDP, volatile markets and more – is putting more focus on “when” and “how” the world is going to safely reopen for business.

Read More

Rising to the PPP Challenge

Terry Badger Apr 28, 2020

 The federal Paycheck Protection Program was built for speed — get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns.

Read More