Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the types of fraud that have become a huge customer-security challenge during the COVID-19 pandemic, and how banks and credit unions can fight back.

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

In our latest BAI Executive Report, we explore how to balance ESG’s forward-looking imperatives with today’s business realities.

Growing competition in financial services is fueling a corresponding upswing in innovation among both new entrants and established players. BAI’s Debbie Bianucci and Dennis Gada from Infosys discuss the latest innovations they’re seeing, and how those advances stand to change the industry.

Stephanie Smith, who heads Fifth Third Bank’s DEI efforts, joins us to discuss how data and relationships can help build a program that provides greater access and opportunity, both in the bank and in the community.

University Credit Union CEO David Tuyo joins us to talk about his institution's digital gains during the pandemic, where it's headed and what others can learn from his institution’s acceleration into digital banking.

In our latest BAI Executive Report, we explore how financial institutions can broaden and deepen their small business relationships.

Amelia Pan, managing director in the ESG advisory group at PJT Partners, joins us with thoughts on how bankers should think about environmental, social and governance considerations as they gain in stature.