BAI's latest Executive Report focuses on how the pandemic changed the way banks and credit unions serve their customers and what changes can be made as the next normal takes hold.

Consumer preferences suggest people and physical locations have a future for delivering specialized, high-touch services.

The lending opportunities in 2021 are starting to look different from 2020's. Harland Clarke's Stephenie Williams discusses how multi-loan preapprovals can help financial services organizations benefit from a customer's new priorities.

Protecting customers and staying onside with the regulators are perennial challenges for financial services organizations. On this week's podcast, Alliance for Innovative Regulation's David Ehrich discusses how technology is helping now and how better tech could help even more.

New BAI research is out with detailed portraits of typical members of each generation and what they want from their financial services providers. BAI's Karl Dahlgren digs into the numbers and shares insights that can benefit banks and credit unions.

Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

When a community bank adds wealth management to its lineup of services, it can help deepen the bank’s relationship with customers while increasing revenue. RobustWealth CEO Mike Kerins shares additional insights on the BAI Banking Strategies podcast.

Accessing capital can be a challenge for small business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business, discusses a novel way to gauge repayment risk in underserved areas.

Banking is speeding headlong into its digital future. So where does that leave the branch? Industry veteran Jon Voorhees discusses what he envisions in the years ahead.