Terry Badger
Sep 27, 2022

Want to connect better with customers? Try empathy

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Why culture matters when banks merge

Terry Badger Feb 8, 2022

Vibhas Ratanjee, a specialist in M&A integration from Gallup, discusses the role culture can play in making it more likely that a banking merger will work out according to the dealmakers’ plans.

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Tom Brown’s positive outlook for banks in 2022

Terry Badger Feb 1, 2022

Rising inflation joins growing competition and digital disruption as key threats for banking in 2022. Prominent banking analyst Tom Brown tells us why he nonetheless has a rosy outlook for the industry this year.

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Upswing in fraud heightens the focus on prevention

Terry Badger Jan 28, 2022

BAI’s latest Executive Report explores how banks and credit unions are working to intercept the fraudsters before their crimes are committed.

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For banks, the future of ESG is now

Holly Hughes Jan 24, 2022

Financial institutions are under increasing pressure to demonstrate their commitment to climate-friendly business.

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How digital banking can be better for customers

Terry Badger Jan 24, 2022

Jacquie Hersch from ServiceNow joins us to discuss digital transformation and how banks can offer even more effective digital products and services.

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Winning the war for talent

Debbie Bianucci Jan 20, 2022

Managing the return to the workplace is just the beginning.

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Customers embrace banking by appointment

Terry Badger Jan 18, 2022

Matt Hertel from UKG joins us to talk about the current state of appointment-setting and where he sees it going in the years ahead.

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The new normal in banking is omnichannel

Karl Dahlgren Jan 12, 2022

The recent BAI Banking Outlook survey suggests that only a small percentage of financial institutions believe they offer excellent customer experience in their digital channels.

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Iowa credit union is leading the way in M&A

Terry Badger Jan 11, 2022

Jeff Disterhoft, head of Iowa's GreenState Credit Union, has led the purchase of four banks and is open to future deals that make sense. On the podcast, he discusses the credit union's acquisition strategy and learnings.

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