BAI Thought Leadership

BAI’s latest Executive Report offers insights on hiring and promoting talent with the goal of greater diversity, equity and inclusion.

Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

Financial services leaders still have several challenges ahead to increase customer acquisition, strengthen engagement and boost revenue.

Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.