BAI Thought Leadership

BAI research indicates that financial institutions and their customers are seeing more schemes and scams during the pandemic.

The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.

Tom Long, principal at The Long Group, believes banks and credit unions can borrow from the Amazon playbook to enhance customer loyalty and boost their bottom line.

Baby Boomers can surprise with their embrace of financial technology, while Gen Z is showing some old-fashioned preferences.

When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.

A view from the front lines with BAI's Ed Marcheselli.

SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.