BAI Thought Leadership

Even with all of the technological advances in recent years, compliance in the financial services industry is still, at its core, all about the people.

Has your financial institution thought about launching a digital bank or digital brand? If it has, this playbook is written for you.

The Reflexis International Branch Banking Employee Survey revealed that banks are still facing challenges born out of the rise of digital banking, namely bank branch scheduling and activity management, and that they’re seeking more modern tools to streamline the process.

To truly realize a digital transformation that drives operational excellence and removes friction for their customers, banks must make changes in the front office and the middle office and ultimately, all the way to the back office.

Customer service expectations have grown tremendously in recent years, and a customer’s experience with a brand has become a key factor that determines if they’ll do business with a company again.

What customers want from their bank is evolving.

Is your financial institution offering static, one-size-fits-all overdraft limits? Giving every account holder the same overdraft limit means you’re limiting your ability to manage charge offs and address risk.

It’s important that every financial institution create a unique, achievable path to growth, based on its culture, technology and customers.

Today’s customers have strong opinions about their banking experience.