Terry Badger
Sep 21, 2021

Personalization offers ‘tremendous opportunity’ for banks and credit unions

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Appraising mortgage lenders’ diversity, equity and inclusion

Terry Badger Feb 2, 2021

Homespire Mortgage VP Listy Limon joins us to discuss how mortgage companies are working to make their staffs as diverse as the different communities in which they operate.

Read More

Fighting the fraudsters at the front door

Terry Badger Jan 26, 2021

Neustar's Lance Hood discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.

Read More

Serving small businesses better: What’s in it for banks?

Terry Badger Jan 19, 2021

Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

Read More

3 ways to make DEI gains in 2021

Debbie Bianucci Jan 13, 2021

BAI CEO Debbie Bianucci outlines approaches that will help your organization make tangible progress on diversity, equity and inclusion in the coming year.

Read More

Banking in 2021: Cold start, bold finish?

Terry Badger Jan 12, 2021

Second Curve Capital CEO Tom Brown says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

Read More

What matters most to each generation of banking customers

Holly Hughes Jan 11, 2021

Security, payments and online tutorials are all priorities. CMO Holly Hughes shares additional insights from the BAI 2021 Banking Outlook report.

Read More

The case for updating and upgrading bank bill pay

Terry Badger Jan 5, 2021

Customers will take care of some of their holiday spending bills with bank bill pay. But has the service kept pace with other digital updates? BillGO's Dan Holt discusses the current state of bank bill pay and why it should get a makeover.

Read More

May we please have some 2021 now?

Terry Badger Dec 16, 2020

Let's start the new year on the right foot with insights from BAI's latest Executive Report, which takes a look at addressing current industry challenges and getting ahead of the new ones.

Read More

Shifts in trust and other emerging trends to prioritize in 2021

Terry Badger Dec 15, 2020

Karl Dahlgren, managing director for research at BAI, discusses a number of trends as we head into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

Read More