To navigate the financial industry’s new normal, it is critical to base strategic decisions on in-depth data analysis.

The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra discusses how the financial industry is changing its approach to the cloud as digital banking grows in importance.

BAI's latest Executive Report digs into how customers can benefit when these one-time heated rivals find common ground.

Chris Stanley from Moody’s Analytics joins us to discuss what goes into a personalized customer experience as banking goes ever more digital.

As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, a leading voice on data breaches, discusses how to best protect banking customers.

Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

Susan La Monica from Citizens discusses how Jamie, the bank’s virtual career assistant, improves a job candidate’s experience throughout the recruitment process. The human-capital innovation also won Citizens a BAI Global Innovations Award.

Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about TD's $105-million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively with the industry’s biggest players despite the size gap.