Terry Badger
Sep 21, 2021

Personalization offers ‘tremendous opportunity’ for banks and credit unions

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Delighting customers by digitizing the back office

Terry Badger Dec 8, 2020

Your digital transformation shouldn't stop with customer-facing channels. ServiceNow's Tammi Shapiro discusses the economic and efficiency benefits of an end-to-end digital solution.

Read More

COVID-19 as a real-life stress test for credit risk

Terry Badger Nov 17, 2020

What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.

Read More

A focus on team and mission makes veterans a good fit for financial institutions

Terry Badger Nov 10, 2020

For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

Read More

Embracing DEI is simply smart business for banks

Terry Badger Nov 4, 2020

BAI’s latest Executive Report offers insights on hiring and promoting talent with the goal of greater diversity, equity and inclusion.

Read More

Growing branch value while shrinking the footprint

Terry Badger Nov 3, 2020

Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

Read More

Going digital without losing the human touch

Terry Badger Oct 27, 2020

How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

Read More

Digital’s future: A new line of business, not just a bolt-on

Terry Badger Oct 20, 2020

Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

Read More

COVID-19 pushes digital banking adoption to the tipping point

Karl Dahlgren Oct 1, 2020

Financial services leaders still have several challenges ahead to increase customer acquisition, strengthen engagement and boost revenue.

Read More

Playing offense and defense against fraudsters

Terry Badger Sep 29, 2020

Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

Read More