Terry Badger
Sep 21, 2021

Personalization offers ‘tremendous opportunity’ for banks and credit unions

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Financial services is an industry ripe for innovation

Terry Badger Sep 22, 2020

On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

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How one big bank is doing DEI

Terry Badger Sep 15, 2020

Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

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Using EPM to plan an optimal go-forward strategy

Terry Badger Sep 8, 2020

Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.

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COVID-19 as a catalyst for contactless cards

Terry Badger Sep 1, 2020

Harland Clarke's Nicole Machado discusses the latest in card technology, and how the pandemic has particularly spiked demand for cards that don’t require punching in a PIN.

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Alternative lending could fill gap for consumer cash needs

Ed Marcheselli Aug 28, 2020

Building a strong training program for all employees is a key step in responsibly serving the community and also staying onside with regulators.

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Survival guide for smaller banks: “Find your niche and do it well”

Terry Badger Aug 25, 2020

Tom Brown, founder and CEO of Second Curve Capital, discusses where smaller banks and credit unions can find opportunity and advantage when competing with America’s biggest financial institutions.

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Banks can do more for small business during COVID-19

Terry Badger Aug 18, 2020

Jay DesMarteau, head of commercial distribution at TD Bank, discusses a recent TD small business survey on the pandemic’s impacts, and also what more financial institutions can do to help small but vital companies stay in business.

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Fighting fraud in the era of COVID-19

Karl Dahlgren Aug 14, 2020

BAI research indicates that financial institutions and their customers are seeing more schemes and scams during the pandemic.

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Keeping the focus on diversity, equity and inclusion

Diane T. Ashley Aug 12, 2020

The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.

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