Terry Badger
Sep 21, 2021

Personalization offers ‘tremendous opportunity’ for banks and credit unions

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

It’s time to put words into action for diversity, equity and inclusion

Debbie Bianucci Jun 10, 2020

BAI is fully committed to working with financial services leaders to address enduring inequalities in the workplace.

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COVID-19 puts customer support on the fast track to change

Terry Badger Jun 9, 2020

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

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Culture is the backbone of innovation

Terry Badger Jun 2, 2020

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

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Banks as an essential service during COVID-19

Terry Badger May 26, 2020

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

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David Kerstein: a friend who drove positive change

May 6, 2020

David Kerstein became friendly with the people he met at BAI, from members of the leadership team to the social media manager.

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Banks weigh the “when” and “how” of reopening

Debbie Bianucci May 1, 2020

The relentless drumbeat of bad economic news – rising unemployment, shrinking GDP, volatile markets and more – is putting more focus on “when” and “how” the world is going to safely reopen for business.

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Rising to the PPP Challenge

Terry Badger Apr 28, 2020

 The federal Paycheck Protection Program was built for speed — get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns.

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Gen Z is fond of fintech, but they like tellers too

Terry Badger Apr 21, 2020

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology.

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COVID-19 and the importance of ‘Doing Digital’

Terry Badger Apr 14, 2020

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities.

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