Terry Badger
Nov 17, 2020

COVID-19 as a real-life stress test for credit risk

What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.

Why top customer experience needs tough fraud protection

Lou Carlozo Apr 23, 2019

The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

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Channeling greatness: Mastering the touchpoints of the omnichannel customer experience

Karl Dahlgren Apr 19, 2019

Frustrated by their omnichannel banking experience, customers say they want more control over their financial journey.

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The most valuable keys to customer engagement

Lou Carlozo Apr 16, 2019

Despite a newfound fascination with customer engagement, banks know it’s a constantly moving target that doesn’t reward indecision or momentary distractions.

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Podcast: The inside story of America’s first mobile-only bank

Lou Carlozo Apr 9, 2019

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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Podcast: From compliance complexity to regtech reality

Lou Carlozo Apr 2, 2019

Compliance has always presented a set of thorny challenges for banks, and at this point there’s no going back to simpler times.

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Podcast: How banks can supercharge their cybersecurity

Lou Carlozo Mar 26, 2019

While the fight for tighter cybersecurity keeps financial institutions scrambling, it means much more than keeping firewalls strong and hackers out.

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Podcast: Smart ways to address new consumer habits with innovative tech

Lou Carlozo Mar 19, 2019

Creating organic growth boils down to a seeming paradox: developing intelligent digital tech that meets customers where they live.

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Podcast: Mastering the digital-physical mix

Lou Carlozo Mar 12, 2019

Making consumer bank strategy stick ranks among the hottest topics in financial services today.

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Podcast: Turning AI into ROI

Lou Carlozo Feb 19, 2019

Not Supported Artificial intelligence, BAI’s Trend of the Year in 2018, looks set to have another banner run in 2019.

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