BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Greg Kanevski from ServiceNow shares insights on how banks and credit unions can put data to better use to push back on fraudsters and save big money in the process.

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On the BAI Banking Strategies podcast, Craig Alexander from BMO Financial Group explains their new hiring program focused on refugees and other displaced people.

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On this week’s BAI Banking Strategies podcast, Heidi Hunter from IDology tells us why KYC’s close cousin is important for banking institutions and how they can do it more effectively.

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On the BAI Banking Strategies podcast, Elizabeth McCluskey from CUNA Mutual discusses investing in fintech startups led by founders from underrepresented groups.

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On the BAI Banking Strategies podcast, Sandra Quince, an executive at Bank of America, talks about the its executive-on-loan program that brings in new ways of thinking while developing future bank leaders.

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On the BAI Banking Strategies podcast, Sandeep Vishnu from the consulting firm Capco shares his thoughts on how financial institutions might find a home in the metaverse.

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On the BAI Banking Strategies podcast, Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and its outlook for the future.

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On the BAI Banking Strategies podcast, Marc Mallett, Northern Trust's head of whole office strategy, talks about the breakthrough innovations being developed behind the traditional bank's stately façade.

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On the BAI Banking Strategies podcast, Jake Emry, a fraud prevention expert at NICE Actimize, discusses how regulators are reinterpreting existing laws, and how banking institutions can better protect themselves.

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On the BAI Banking Strategies podcast, David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

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On the BAI Banking Strategies podcast, Nikita Pearson, director of the FDIC’s Office of Minority and Women Inclusion, tells us what her agency is doing to promote DEI internally and at banks.

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On the BAI Banking Strategies podcast, Relay Network CEO Matt Gillin discusses how banking institutions can use content feeds to elevate customer engagement and increase personalization.

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Don McCree, vice chairman and head of commercial banking at Citizens, is with us to talk about Citizens' M&A strategy and what he sees ahead for the industry.

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On the podcast, Rajesh Shah from Citizens Bank and Bal Shukla from Infosys discuss why lending is the right product set for banks to build strong relationships with younger Americans.

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Jason Kratovil, head of public policy at SentiLink, stops by the BAI Banking Strategies podcast to discuss credit washing and the cost it's imposing on the banking industry.

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Zack Bishop from Synovus Financial is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

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BAI managing director Karl Dahlgren joins us to talk about new BAI Banking Outlook research that sheds light on what small businesses want and need from their banks.

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IDology's Heidi Hunter joins us to talk about digital identity verification and how it can help banks and credit unions deliver speed and security.

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April is Financial Literacy Month. To celebrate, Rod Griffin, who leads consumer education at Experian, joins us for a conversation about how banks and credit unions can help Americans improve their financial health.

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