BAI Banking Strategies podcast

The pandemic-related upswing in digital banking is also adding momentum to open banking. On our podcast, Nick Farrow from Modern Treasury discusses where open banking stands in the U.S. now, and how it may change future customer relationships.

After more than a year of extreme stress and uncertainty, America’s small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.

The branch isn’t going away but it is evolving. PWCampbell CEO Jim Caliendo offers his thoughts on where branches are headed – what they’ll look like, what they’ll offer and more.

For many investors, their expected return is more than maximum profitability. They also want their capital to produce a positive social impact. Ron Homer, long-time investment manager at RBC Global Asset Management, joins us to talk about impact investing and how its appeal is growing.

The lending opportunities in 2021 are starting to look different from 2020's. Harland Clarke's Stephenie Williams discusses how multi-loan preapprovals can help financial services organizations benefit from a customer's new priorities.

Protecting customers and staying onside with the regulators are perennial challenges for financial services organizations. On this week's podcast, Alliance for Innovative Regulation's David Ehrich discusses how technology is helping now and how better tech could help even more.

New BAI research is out with detailed portraits of typical members of each generation and what they want from their financial services providers. BAI's Karl Dahlgren digs into the numbers and shares insights that can benefit banks and credit unions.

Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

When a community bank adds wealth management to its lineup of services, it can help deepen the bank’s relationship with customers while increasing revenue. RobustWealth CEO Mike Kerins shares additional insights on the BAI Banking Strategies podcast.

Accessing capital can be a challenge for small business owners in lower-income communities, largely because of how lenders assess the credit risk of these would-be borrowers. Brad McConnell, CEO of Allies for Community Business, discusses a novel way to gauge repayment risk in underserved areas.

Banking is speeding headlong into its digital future. So where does that leave the branch? Industry veteran Jon Voorhees discusses what he envisions in the years ahead.

The idea of undertaking a digital transformation can be daunting. It doesn’t have to be. Hear how bank and credit union leaders can accelerate big digital makeovers with “micro-transformations.”

Texas-based Woodforest National Bank was among the first to create its own opportunity zone fund to promote development in low-income areas. Learn more about the 2020 BAI Global Innovation Awards winner.

With all of the big political shifts in Washington this year, we can expect to see big shifts in financial regulation as well. Jo Ann Barefoot, CEO at the Alliance for Innovative Regulation, discusses three regulation changes that could help the industry and the country.

How can banks and credit unions become the go-to source for their customers’ financial needs? Gallup managing partner Anson Vuong discusses the importance of establishing a strong and lasting emotional connection.

Is this the best location to connect with customers? That’s a key consideration when banks and credit unions evaluate a new branch location. Clickatell’s Hannes Van Rensburg says the same question applies in digital banking.

Homespire Mortgage VP Listy Limon joins us to discuss how mortgage companies are working to make their staffs as diverse as the different communities in which they operate.

Neustar's Lance Hood discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.

Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

Second Curve Capital CEO Tom Brown says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.