Terry Badger
Jun 22, 2021

After more than a year of extreme stress and uncertainty, America’s small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.

Karl Dahlgren, managing director for research at BAI, discusses a number of trends as we head into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

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Your digital transformation shouldn't stop with customer-facing channels. ServiceNow's Tammi Shapiro discusses the economic and efficiency benefits of an end-to-end digital solution.

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What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.

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For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

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Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

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How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

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Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

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Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

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On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

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Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

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