BAI Banking Strategies podcast

What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

 The federal Paycheck Protection Program was built for speed — get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns.

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology.

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities.

The coronavirus pandemic has closed the doors of small businesses, driving up unemployment and stress levels across America.

Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19.

Wild daily swings in the stock market are just one sign of the sudden toll that the novel coronavirus is taking on America’s economic health.

We’re in the thick of tax season now – that time of year when financial advisors huddle with their clients to discuss planning and portfolios.

Data can yield great value for banks and even more for customers.

What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019.

Making consumer bank strategy stick ranks among the hottest topics in financial services today.

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

Not much thought is always given to exactly what puts the “community” in “community banking.

Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

Small businesses are a big deal to the people who own, operate and create them.

Over the last decade, financial services innovation has flourished not just in volume but also in variety.