Terry Badger
Nov 30, 2021

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

  With roots in business academia, behavior finance provides answers to explain the perplexing things all of us do as consumers.

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  Fraud has moved far beyond the days of passing bad checks and rigging ledger books, both in its volume and sophistication.

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Wouldn’t it be nice to program a bank’s digital journey into a computer? Aside from being impossible, the task of digital transformation becomes that much harder for those who run community and regional banks in competitive markets.

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Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril.

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Thanks to mobile technology and easy ecommerce, consumers find themselves in a new position of power where they compare their banking experience to other aspects of their effortless, seamless world.

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Pinning down the fine points of how banks can conduct themselves ethically–and establish best practices across the organization–has always been tricky.

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Data can yield great value for banks and even more for customers.

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Not much thought is always given to exactly what puts the “community” in “community banking.

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For years, the banking industry has bandied about the word “innovation” until, ironically, it’s become a tired cliche.

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Many metaphors describe the illusion of banking progress, from the “innovation petting zoo” to “innovation theater.

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It’s called “authentic banking,” the call for financial institutions to join forces with customers and understand a host of crucial issues through their eyes, from financial literacy to nuisance fees.

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What was once known simply as Human Resources is today calling itself talent management—and in 2019, the battle to attract, hire and retain talent is as fierce as any ion recent memory.

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If you think regulators still have roadblocks up for de novo banks, guess again.

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The business banking landscape is changing—rapidly—yet financial services organizations find themselves challenged to keep up.

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The cannabis industry carries with it tremendous potential and opportunities for merchants, suppliers and backers.

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Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019.

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The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

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Despite a newfound fascination with customer engagement, banks know it’s a constantly moving target that doesn’t reward indecision or momentary distractions.

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Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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