Terry Badger
Oct 12, 2021

Financial commentator Zachary Karabell joins us to discuss his new book on Brown Brothers Harriman, one of the nation's oldest financial firms, and why its story matters for banks today and in the future.

Whatever the months ahead hold for technology in financial services—from open banking to closing the gaps between fintechs and banks—the future is coming faster than ever.

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In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

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For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks.

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Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.

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Many banks now believe it’s a great idea to work with fintechs.

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Big data is huge—literally—as a game changer in the financial services industry.

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The Faster Payments Task Force has worked tirelessly to lay the foundation for a U.

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More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest.

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Coaching a sales team in an age of runaway high tech is arguably harder than ever.

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Attracting stellar talent has long been job one in the financial services industry, and in the digital age, many of the old-school tried-and-trues simply don’t compute.

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BAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon.

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While artificial intelligence and machine learning have enormous potential for banks, their roles are too often misunderstood.

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The era of distributed ledgers in the financial services industry has arrived—and what began as a cryptocurrency exchange may well become the system on which the future of financial processes are built.

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Not all corporate leaders and innovators take conventional paths to success.

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Growing customer base and income are priorities for banks, but that comes amidst an insidious form of growth: cyberthreats from determined bad actors.

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In terms of how people save, invest and use credit, you could call it a moving target, based largely on economic conditions–and how they perceive those conditions.

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Financial institutions—and rightly so—put much emphasis on making consumers happy.

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