Terry Badger
Nov 30, 2021

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

While artificial intelligence and machine learning have enormous potential for banks, their roles are too often misunderstood.

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The era of distributed ledgers in the financial services industry has arrived—and what began as a cryptocurrency exchange may well become the system on which the future of financial processes are built.

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Not all corporate leaders and innovators take conventional paths to success.

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Growing customer base and income are priorities for banks, but that comes amidst an insidious form of growth: cyberthreats from determined bad actors.

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In terms of how people save, invest and use credit, you could call it a moving target, based largely on economic conditions–and how they perceive those conditions.

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Financial institutions—and rightly so—put much emphasis on making consumers happy.

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Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

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In advance of moderating the BAI Global Innovation Awards sessions at BAI Beacon, JP Nicols of FinTech Forge talks about how this year’s finalists exemplify first-class innovation across categories from data analytics to community impact.

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A technology focus in the modern banking world means more than chasing new gadgets.

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The drive for stellar customer service has been a constant in banking for generations.

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Levels of credit have historically been based on the FICO score.

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The digital movement of money from consumer to merchant to bank and back again—all in the blink of an eye—is upon us.

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Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience.

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Deposits and interest rates are rising and that’s good news for big banks.

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Many Americans live paycheck to paycheck, or are in a situation where one financial emergency could create financial chaos.

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The banking industry knows by now that it’s missing major opportunities to tap the small business lending market.

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In 10 years, the banking landscape has accelerated to digital warp speed, bringing with it mobile apps, remote deposit capture, chatbots, upstart startups and the first stirrings of artificial intelligence.

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Small businesses are healthy, and the fundamentals are strong.

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With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs.

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The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services.

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