Terry Badger
Oct 20, 2020

Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

Not Supported Getting to the heart of serving small- and medium-sized businesses has been a heartache for banks, as they struggle to make many work-intensive transactions into a large, meaningful chunk of volume.

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Not Supported Whatever the months ahead hold for technology in financial services—from open banking to closing the gaps between fintechs and banks—the future is coming faster than ever.

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Not Supported In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

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Not Supported For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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Not Supported While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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Not Supported As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks.

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Not Supported Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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Not Supported If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.

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Not Supported Many banks now believe it’s a great idea to work with fintechs.

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Not Supported Big data is huge—literally—as a game changer in the financial services industry.

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