BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks.

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Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.

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Many banks now believe it’s a great idea to work with fintechs.

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Big data is huge—literally—as a game changer in the financial services industry.

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The Faster Payments Task Force has worked tirelessly to lay the foundation for a U.

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More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest.

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Coaching a sales team in an age of runaway high tech is arguably harder than ever.

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Attracting stellar talent has long been job one in the financial services industry, and in the digital age, many of the old-school tried-and-trues simply don’t compute.

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BAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon.

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While artificial intelligence and machine learning have enormous potential for banks, their roles are too often misunderstood.

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The era of distributed ledgers in the financial services industry has arrived—and what began as a cryptocurrency exchange may well become the system on which the future of financial processes are built.

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Not all corporate leaders and innovators take conventional paths to success.

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Growing customer base and income are priorities for banks, but that comes amidst an insidious form of growth: cyberthreats from determined bad actors.

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In terms of how people save, invest and use credit, you could call it a moving target, based largely on economic conditions–and how they perceive those conditions.

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Financial institutions—and rightly so—put much emphasis on making consumers happy.

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Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

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In advance of moderating the BAI Global Innovation Awards sessions at BAI Beacon, JP Nicols of FinTech Forge talks about how this year’s finalists exemplify first-class innovation across categories from data analytics to community impact.

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