Terry Badger
Nov 30, 2021

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

In her time at Netflix, Patty McCord helped create a much-acclaimed slide deck on talent management that has been seen by millions.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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With today’s fintech industry covering such a wide swath of innovation and invention, it’s harder than ever to identify specific pockets of major forward movement.

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Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization’s innovation philosophy and how it built a culture that promotes success.

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Fintech progress means shiny new toys—at least in the minds of many bankers—yet some entrepreneurs focus first on a greater good.

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For all the talk about interactive technology, it’s more than just chatbots.

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The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking industry on a “wild ride.

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Compliance, so often followed by the rulebook, also needs a playbook: one that gets everyone on board, from the C-suite to the front-line employees who deal with customers.

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While it’s tempting to break up customers by their particular age demographics, it can also overlook those crucial elements that unite consumers across all generations.

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The key to nurturing employee commitment goes far beyond the corporate mission statement or the latest C-suite buzzwords.

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The Internet was in its nascent stages of public use in 1999–a time well before iPhones, apps and mobile banking.

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Whether it’s through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence promises to change every aspect of banking like nothing else before it.

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The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways.

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While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed.

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Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional motivations for doing business.

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Banks concerned with bolstering their bottom line need to examine the ROI that comes from creating peerless incentive packages.

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As though today’s banking industry hurdles aren’t enough, community banks are fighting to keep their customers happy in an era of high-stakes high tech and increasing competition for all corners.

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Though regulation technology might be seen as just another fintech subset, it’s anything but.

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When banks interact with female business owners, they must bring more to the table than cookie-cutter solutions as these clients face particular challenges—and have particular wants—that set them apart.

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Community and mutual banks that have survived consolidation and attrition have found that meaningful local involvement extends beyond setting up a table at a summer festival.

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