BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

A technology focus in the modern banking world means more than chasing new gadgets.

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The drive for stellar customer service has been a constant in banking for generations.

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Levels of credit have historically been based on the FICO score.

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The digital movement of money from consumer to merchant to bank and back again—all in the blink of an eye—is upon us.

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Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience.

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Deposits and interest rates are rising and that’s good news for big banks.

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Many Americans live paycheck to paycheck, or are in a situation where one financial emergency could create financial chaos.

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The banking industry knows by now that it’s missing major opportunities to tap the small business lending market.

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In 10 years, the banking landscape has accelerated to digital warp speed, bringing with it mobile apps, remote deposit capture, chatbots, upstart startups and the first stirrings of artificial intelligence.

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Small businesses are healthy, and the fundamentals are strong.

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With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs.

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The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services.

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In her time at Netflix, Patty McCord helped create a much-acclaimed slide deck on talent management that has been seen by millions.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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With today’s fintech industry covering such a wide swath of innovation and invention, it’s harder than ever to identify specific pockets of major forward movement.

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Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization’s innovation philosophy and how it built a culture that promotes success.

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Fintech progress means shiny new toys—at least in the minds of many bankers—yet some entrepreneurs focus first on a greater good.

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For all the talk about interactive technology, it’s more than just chatbots.

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The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking industry on a “wild ride.

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Compliance, so often followed by the rulebook, also needs a playbook: one that gets everyone on board, from the C-suite to the front-line employees who deal with customers.

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