Quick Q&A

Sep 2022

Jake Tyler, who leads product marketing of virtual assistants at Glia Technologies, has partnered with hundreds of financial institutions to improve digital customer service and shares his insights in this Quick Q&A.

Read More

Sep 2022

BAI talks with Relay Network CEO Matt Gillin about the ways banks can reactivate their dormant customers and reap the rewards of their lifetime value.

Read More

Aug 2022

BAI talks with Saberi Chattopadhyay and Alak Das from NICE Actimize about the rise in real-time payments fraud on money-transfer platforms like Zelle and Venmo, and the steps financial institutions can take to prevent their customers from falling victim to these various financial crimes.

Read More

Jul 2022

BAI talks with Robert Ropars about how financial services marketers can navigate an increasingly challenging landscape.

Read More

Jun 2022

BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.

Read More

Apr 2022

ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.

Read More

Mar 2022

Learn how banks and credit unions that orchestrate the appropriate mix of fraud protection and a frictionless experience can ensure the safety of their customers, deliver an enhanced customer experience, and drive revenue, retention, and profitability.

Read More

Feb 2022

As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.

Read More

Jan 2022

In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.

Read More

Dec 2021

Corporations are eager to further digitize their payment systems. But what can be done for processes that still rely on paper-based checks? Michael Reed from Deluxe answers BAI’s questions.

Read More

Nov 2021

The data in documents can help financial institutions protect themselves from fraud or offer more personalized products and services to their customers. Intelligent document processing can help.

Read More

Oct 2021

Climate change risk is not an abstraction, certainly not amid a recent spate of catastrophic hurricanes, wildfires and floods. Banks understand they’ll need to do something. But what? And when? Michael Denton’s team at Moody’s Analytics helps financial institutions with their planning and strategy.

Read More

Sep 2021

What are the risks of working with a single vendor? Jason Blair from R&T Deposit Solutions shares insightful answers.

Read More

Aug 2021

Rob Guilfoyle from Abe.ai discusses how banks and credit unions can create a frictionless CX and how AI can help smaller banks compete more effectively against the big players.

Read More

Jul 2021

Robert Ropars and Stephenie Williams from Harland Clarke discuss how banks and credit unions can effectively promote their services to consumers in the right place, at the right time, in a seamless, noninvasive manner.

Read More

Jun 2021

The mortgage process has traditionally been very manual. But automation, machine learning and AI are now enhancing and accelerating the game, says Phillip King from ServiceLink.

Read More

May 2021

Jason Olson from Deluxe outlines how banks and credit unions can benefit from offering small-business mobile RDC services. Learn More >

Read More

Apr 2021

How did the past year impact the performance of financial institutions? What weaknesses did the pandemic uncover? Danny Baker from Fiserv shares his insights. Learn More >

Read More

Mar 2021

Why is elevating your people such an important topic for middle-market banks today? Paula O’Reilly from Accenture shares details from her experience working with leaders at these institutions. Learn More >

Read More

Feb 2021

Account holders, both existing and acquired, need to know they are valued and how they will benefit from an M&A. Carrie Stapp from Harland Clarke discusses the customer engagement strategies vital during the change. Learn More >

Read More