For a long time, digital-first customers were the “young” customers who were the future of the bank or credit union. That has changed. A majority in every generation now sees digital as a primary channel, and customers who grew up on digital are now a prime profit center for financial institutions. Discover how digital is shaping the […]

How is the current economic crisis affecting consumers’ financial behavior? What strategies can you leverage to provide short-term liquidity to your customers in a time when they need your support more than ever? Download the free white paper, Part IV of the Bank Recovery Series from Velocity Solutions.

Recent events are driving digital adoption faster than ever before. Learn more about agile staffing and execution models being implemented by top US banks to manage the impacts of digital disruption and optimize their branch workforce and productivity.

A lot has changed in 2020, including how consumers shop for loans. Get insights about consumers expectations, experiences and preferences throughout the loan application process.

COVID-19 has created skyrocketing demand for technologies that eliminate the risk of contact and alleviate fears of consumers and merchants. While it’s too early to understand the long-term effects on behavior, it’s not likely that demand will subside. Learn how contactless payments add convenience and the safety consumers demand.

Onboarding is the first and most important experience for new customers. Yet, our recent survey revealed many banks don’t have structured onboarding. We created a robust onboarding playbook to help banks improve their customer experience.

There’s no question that the overall U.S. economy has taken a crushing blow from COVID-19 in the unprecedented loss of jobs, strain on small businesses and a steep decline in consumer spending. Banks will be faced with numerous challenges in the coming months, but fortunately, these challenges present opportunities you can leverage with the right strategies.

Learn how to block account takeover by enhancing your current fraud solutions with technologies such as risk analytics with machine learning.