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What consumers want & how to deliver a true omnichannel experience

Holly Hughes, BAI CMO, will share BAI’s latest banking channel research and host a conversation with Colleen Wilson, Vice President, Product at MANTL, on what the trends mean for financial services leaders.

By |2023-01-25T15:56:00-06:00January 25th, 2023|Comments Off on What consumers want & how to deliver a true omnichannel experience

In banking, the future is data

As institutions rely more on what they know about their customers, they also need to stay connected on a personal level.

By |2022-11-22T12:12:29-06:00November 11th, 2022|Comments Off on In banking, the future is data

5 must-dos for banks to delight customers

Using data in new and more efficient ways is the key to targeting the right markets and offering relevant products at the right time.

By |2022-11-22T12:11:33-06:00October 7th, 2022|Comments Off on 5 must-dos for banks to delight customers

Multibranding onboarding: Preserve your local presence and enhance customer experiences

Join us for a panel discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Tom Ormseth and Erin Keller from Wintrust Financial Corporation to learn how Wintrust, which operates 15 chartered community banks, approaches digital innovation.

By |2022-09-21T16:00:10-05:00September 21st, 2022|Comments Off on Multibranding onboarding: Preserve your local presence and enhance customer experiences

Turn high impact mergers & acquisitions into high-value experiences

Join us for this complimentary webinar to hear Vericast’s Sheila Easley, Director of Client Pricing & Strategy share insights on how to improve retention and what to measure during an M&A.

By |2022-09-14T16:00:44-05:00September 14th, 2022|Comments Off on Turn high impact mergers & acquisitions into high-value experiences

Drive growth and retention with customer insights and data

Join us for this live demonstration where Samantha Thielen from Total Expert shows how the Customer Intelligence platform can drive growth and retention for your financial institution. See firsthand how key customer insights trigger customizable workflows, Read More

By |2022-09-15T09:42:33-05:00June 28th, 2022|Comments Off on Drive growth and retention with customer insights and data

Customer engagement: The key to loyalty, trust, and retention

Join us for a conversation about the key differences between customer experience and customer engagement and learn how a customer engagement focus builds and grows relationships that translates to loyalty, trust, and retention.

By |2022-09-15T09:42:33-05:00June 7th, 2022|Comments Off on Customer engagement: The key to loyalty, trust, and retention

Quick Q&A on Enterprise Content Management

ECM helps employees deliver a superior customer experience and organizations reduce costs, streamline processes, manage risk, and increase efficiency.

By |2022-09-15T09:42:20-05:00April 26th, 2022|Comments Off on Quick Q&A on Enterprise Content Management

New customer acquisition: Modernizing strategies for 2022

Learn from industry leaders about what opportunities your financial services organization can incorporate as it examines its new customer acquisition strategies for 2022 and beyond.

By |2022-10-13T10:57:23-05:00February 28th, 2022|Comments Off on New customer acquisition: Modernizing strategies for 2022

Minimizing Customer Friction During a Change Event

As banking organizations look to grow and retain their customer base, they’re conducting M&As and upgrading their digital platforms. Terri Panhans from Vericast discusses how to minimize the customer friction that can accompany these change events.

By |2022-09-15T09:42:19-05:00February 22nd, 2022|Comments Off on Minimizing Customer Friction During a Change Event