Benoit Malherbe
Sep 22, 2022

Humanizing digital channels is all about empathy

The key is putting the customer first: Know what they need, what they are trying to achieve and how you can best help them.

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Stay ahead of neobanks by exploiting their weaknesses

Kelly Payne Sep 7, 2022

With the right technology, community banks and credit unions can offer options at a fraction of the cost of a digital bank or stand-alone digital branch.

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