J.J. Slygh
May 11, 2021

Getting personal is an effective way to create a connected customer experience in a disconnected world.

The move to digital has heightened demand for immediacy across the economy, and this includes moving money from Point A to Point B.

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The pandemic has created a rich opportunity for financial services providers to expand advice beyond wealth to other important areas of consumer need.

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Banks needlessly volunteer to give up potential competitive advantage by maintaining static early-withdrawal penalties on insured time deposits.

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As ATMs become more sophisticated, so must your security measures to thwart physical and online attacks.

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As banks shift from a transaction-centric relationship with customers to one focused on financial well-being, design considerations will be more important.

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To stay afloat and get access to get badly needed funds, small businesses are willing to switch banks and work with a new financial services organization.

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ERGs are a staple of a staple of diversity, equity and inclusion initiatives. Here's how to ensure they best serve the employees who join them.

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BAI's new Executive Report focuses on how some banks and credit unions are using their vast stores of information to personalize products and services.

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The technology can be configured and optimized for organizations of all sizes, which can help level the playing field between small and large banks.

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