Rahul Kumar
May 26, 2022

Comprehensive policies and processes to reduce the possibility of flawed algorithms can reduce the risk of discriminating against customers.

With credit and debit cards, banking organizations have an opportunity to remind customers of their innovation, personalization and relevance to drive additional engagement.

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High on the list: A bank should only experiment with a fintech if it has a clear goal and purpose in mind.

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Learn about the impact mergers and acquisitions are having on the financial services industry — as well as best practices if your organization is considering an M&A — in the latest BAI Executive Report.

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The clear trend is toward digital, but payments using paper still represent a big chunk of the market.

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There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.

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A digital, customer-centric approach provides a path for banks to reinvent themselves as true innovators.

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On the podcast, Rajesh Shah from Citizens Bank and Bal Shukla from Infosys discuss why lending is the right product set for banks to build strong relationships with younger Americans.

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Banks need to embrace all the technological tools available to rebuild that close relationship with their customers via their phones. 

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Financial institutions need to rise to that challenge, while at the same time ensuring that customers' accounts are well-protected from fraud.

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Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success.

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A 60-strong coalition of institutions is working together on CHUCK, similar to Zelle but without requiring the sender and receiver to use the same network.

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By connecting the dots for what these customers want and need, banking institutions can put them at the center of the relationship.

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Consolidating data management and communications platforms makes it easier to execute best practices and proven strategies.

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How a digital lockbox network can revolutionize check delivery.

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Zack Bishop from Synovus Financial is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

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Consumer and business surveys indicate that quality of digital capabilities, product offerings and customer service are key variables.

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Amid increasingly sophisticated scammers, banks and credit unions need to understand their risks and how to reduce them.

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An innovative, consumer-centric approach to protecting customers from identity fraud can help banking institutions build trust and loyalty.

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In a fast-changing world, the financial services industry doesn’t have much choice, but the path forward is still not clearly defined.

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