J.J. Slygh
Oct 20, 2021

Three ways for banks to identify collaborative companies that can help them attract and engage customers.

To start, financial institutions must include risk assessment and threat modeling as part of their software development lifecycle.

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For the shift to tellerless banking to be meaningful, institutions must invest in technology that enables a genuinely paperless process.

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As people increasingly become digital-first, the credit or debit card may become one of the few physical touchpoints a bank has with its customers. 

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As banks look to offer a customized digital experience, they can start by making better use of the customer data they already have in hand.

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Financial commentator Zachary Karabell joins us to discuss his new book on Brown Brothers Harriman, one of the nation's oldest financial firms, and why its story matters for banks today and in the future.

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Banks that embrace new digital technologies and secure data-sharing methods will be well-positioned for future success.

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Before jumping at a solution, banks and credit unions should set a long-term strategy, and then establish the right teams and tools.

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Banks look to customer service superstars for lessons on how to create a competitive edge.

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Digital-first, experience-driven banking is the future, and the institutions that don’t fully embrace this secular trend will likely not survive for long.

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The shift is fueled in large part by rising consumer expectations around faster transactions, driven by digitalization during the pandemic.

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Banks always face new regulations, so they should employ regtech solutions that are able to integrate seamlessly with other technologies.

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A not-for-profit lender in Chicago has its own approach to gauge the likelihood that small-business borrowers will repay their loans.

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While prime borrowers hesitated to take on new obligations, credit-invisible Americans quickly reengaged with lenders in a big way.

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Contrary to popular belief, the younger generations don’t hate voice. They just want to keep their customer service experience in the digital realm.

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Integrating systems that leverage data and analytics can be challenging, but doing so can help banks and credit unions make better-informed business decisions.

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Advances in people analytics offer new ways of helping employees thrive.

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Colleges and universities need banks' help with international receivables for study-abroad students.

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Keep employees and clients current on e-signatures, which have allowed banks and credit unions to continue their core services when in-person appointments are not an option. 

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By leveraging available data, banks and credit unions can operate more efficiently without adding sources of friction to the customer experience.

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