Karen Epper Hoffman
Jul 29, 2021

Community banks are struggling to stay ahead of the crooks as COVID-19 scams hit both the institution and its customers.

A waning pandemic, improving technology and a new administration in Washington could soon influence the compliance environment. We examine these three areas in the latest BAI Executive Report.

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Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively with the industry’s biggest players despite the size gap.

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Ownr pairs technology with world-class support and resources to simplify the process of starting a business. Hear from the CEO of this BAI Global Innovation Awards finalist about the innovation journey she took to bring Ownr to life.

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Sequestered online workspaces may help banks and credit unions keep sensitive information safe on the end user's computer.

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A strong support function can free up valuable time for relationship managers to focus on their most impactful job: Growing the business.

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Whatever the road ahead looks like, lead with empathy and you’ll turn your banking clients into advocates.

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Brand visionary Jean-Pierre Lacroix considers the evolution of the branch and looks to its future.

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As banks and credit unions get ready for what's coming post-pandemic, they must plan for a best case, a worst case and something in between.

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A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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