Sameer Hajarnis
Sep 17, 2021

Keep employees and clients current on e-signatures, which have allowed banks and credit unions to continue their core services when in-person appointments are not an option. 

In the forgiveness phase, the challenge of processing and adjudicating the applications is shaping up to be more complex than the lending phase.

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Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term

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A willingness to compromise by both sides of the proceeding can raise the odds that the lender’s loan will end up being paid in full.

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To stand out from the crowd, banks and credit unions must create effective messaging on the institution they are and the institution they want to become.

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Four steps to build a seamless, digital-first approach across channels that works for customers and employees

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A hybrid approach to distribution channels recognizes the importance of a physical distribution channel in the days of digital banking primacy.

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Banks with strong a Bank Secrecy Act/Anti-Money Laundering program in place have little to worry about. For those that don’t, consider this a wake-up call.

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How banks and credit unions can take a cue from Amazon, Peloton and Spotify and put customers at the forefront of their transformation.

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Four bank and credit union leaders share how their institutions thrived after the pandemic disrupted their normal operations.

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Financial services leaders still have several challenges ahead to increase customer acquisition, strengthen engagement and boost revenue.

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