Doug Wilber
Oct 7, 2019

Loan officers have watched mortgage rates drop, smiling all the while. In August, they fell below 4 percent for the first time in three years, leading a rush of buyers to lock in low rates for long-term loans. Since last year, the rate of refinancing has tripled and home purchases are up 12 percent. But as consumers navigate originations and […]

After years of sustained practicality, consumers are borrowing again at a record pace: whether for home improvements, buying new homes and autos, or financing their children’s college education.

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According to Consumer Financial Protection Bureau data (CFPB), roughly 45 million people in the U.

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Banks today face an urgent dilemma driven by one of the most sought-after customer segments: millennials.

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It used to be that as the competition goes, Bank X was across town.

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Once upon a toaster, banks wooed customers with kitchen gadgets, piggy banks and points rewards on credit cards.

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By the time customers call contact centers today, most of them have been or are on the website.

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Since the proliferation of ATMs and rise of digital banking, many banks have touted their human credentials to win back loyal customers and deepen relationships.

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By at least one measure, USAA has the most satisfied customers of any bank on the planet.

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For many financial institutions, there’s the consumer brand designed to attract and retain customers.

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Technology has brought whirlwind change to many areas of banking.

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