In financial services, the customer loyalty battle has evolved to where rewards programs must offer more than points—for after all, traditional one-size-fits-all points programs succumb to attrition and inactivity after a few moments of intrigue.

Like an overwhelming number of banks, Wells Fargo wants to treat its customers individually.

It’s no secret that happier customers are our most loyal, dependable customers.

As anyone in financial services knows, an influx of new players has flooded the consumer lending marketplace.

Refinance your home! Buy a car for a low fixed rate! When they interact with consumers, some banks seem to prefer a one-size-fits-all communications model with a heavy emphasis on product pitch.

Velcro, Kleenex and Jell-O: Many brands have become so much a part of people’s lives that they are now used as universal references for all products in that category—or sometimes verbs, as is the case with Google.

Faster than you can say “analytics,” bank marketers have gone gaga for data: Data this, data that, data as the new (choose one) oil, electricity, rocket fuel.

Baby boomers hold the keys to the American Dream.

From small community banks and credit unions to multinational megabanks, the financial services industry has undergone myriad changes thanks to the fintech revolution.

Mobile banking is exploding with new ideas from voice-first development, to putting humans back into the digital experience; to artificial intelligence and advanced biometrics.

Customers continue to value relationships with their banker at the branch.

In terms of 2018 attention grabbers, few in any bank marketing campaigns could match the appeal and impact of Ally Bank’s “It’s Payback Time”: equal parts feel good and get even.

When it comes to Facebook, Twitter or Instagram, compliance isn’t exactly up there with celebrity news.

After years of sustained practicality, consumers are borrowing again at a record pace: whether for home improvements, buying new homes and autos, or financing their children’s college education.

According to Consumer Financial Protection Bureau data (CFPB), roughly 45 million people in the U.

It’s true: Your account holders want personalized offerings.

In the realm of sales, Deepak Kukreja has declared a brand new hunting season—literally.

Banks today face an urgent dilemma driven by one of the most sought-after customer segments: millennials.

Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

It used to be that as the competition goes, Bank X was across town.