Megan Allinson
Aug 17, 2020

Surveys indicate that using a multichannel approach can be especially effective in getting the attention of customers and prospects.

After years of sustained practicality, consumers are borrowing again at a record pace: whether for home improvements, buying new homes and autos, or financing their children’s college education.

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According to Consumer Financial Protection Bureau data (CFPB), roughly 45 million people in the U.

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It’s true: Your account holders want personalized offerings.

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In the realm of sales, Deepak Kukreja has declared a brand new hunting season—literally.

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Banks today face an urgent dilemma driven by one of the most sought-after customer segments: millennials.

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Not Supported Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

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It used to be that as the competition goes, Bank X was across town.

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In just a generation or so, banking by phone has gone from punching square keys on a handset device to tapping the glass screen of a wafer-thin gadget.

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Once upon a toaster, banks wooed customers with kitchen gadgets, piggy banks and points rewards on credit cards.

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By the time customers call contact centers today, most of them have been or are on the website.

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