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A guide to effective fintech in 2019

From small community banks and credit unions to multinational megabanks, the financial services industry has undergone myriad changes thanks to the fintech revolution. The technology shapes the products and services banks offer their customers Read More

By |2022-09-15T09:46:22-05:00January 23rd, 2019|Comments Off on A guide to effective fintech in 2019

The top 10 mobile banking trends for 2019

Mobile banking is exploding with new ideas from voice-first development, to putting humans back into the digital experience; to artificial intelligence and advanced biometrics. There’s even a growing trend for ATM withdrawals without your chip card—which Read More

By |2023-07-25T09:44:04-05:00January 14th, 2019|Comments Off on The top 10 mobile banking trends for 2019

How will you deepen customer relationships and build trust in 2019?

Customers continue to value relationships with their banker at the branch. It’s where they experience the warmth of the human touch: a handshake, eye contact or the sharing of a personal story. Familiarity, of course, builds Read More

By |2023-07-24T16:53:10-05:00January 8th, 2019|Comments Off on How will you deepen customer relationships and build trust in 2019?

Podcast: The big branch trends for 2019

Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to Read More

By |2023-02-22T14:01:17-06:00January 1st, 2019|Comments Off on Podcast: The big branch trends for 2019

Four of banking’s best marketing campaigns in 2018

In terms of 2018 attention grabbers, few in any bank marketing campaigns could match the appeal and impact of Ally Bank’s “It’s Payback Time”: equal parts feel good and get even.

Ally took a Read More

By |2022-09-15T09:46:34-05:00December 18th, 2018|Comments Off on Four of banking’s best marketing campaigns in 2018

Podcast: How banks can win at gamification

If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.

John Findlay, Read More

By |2022-09-29T17:01:17-05:00December 11th, 2018|Comments Off on Podcast: How banks can win at gamification

Why compliance is no excuse for being dull on social media

When it comes to Facebook, Twitter or Instagram, compliance isn’t exactly up there with celebrity news. But it hardly matters, given this: The very nature of financial industry regulation creates a chilling effect on any attempt Read More

By |2023-07-24T17:00:29-05:00November 19th, 2018|Comments Off on Why compliance is no excuse for being dull on social media

Three ways community banks can trigger loan marketing success

After years of sustained practicality, consumers are borrowing again at a record pace: whether for home improvements, buying new homes and autos, or financing their children’s college education.

What drives the rosier outlook? Consumers generally feel positive Read More

By |2023-03-07T14:37:40-06:00October 4th, 2018|Comments Off on Three ways community banks can trigger loan marketing success

Winning beyond share of wallet: What’s your relationship value?

Bankers invest so much time and attention toward driving “share of wallet” (SoW) that many tend to treat it as the de facto metric for measuring return on investment (ROI) in digital technology. But this Read More

By |2022-09-15T09:46:05-05:00September 13th, 2018|Comments Off on Winning beyond share of wallet: What’s your relationship value?

Making digital identity a priority to serve NextGen customers

Banks today face an urgent dilemma driven by one of the most sought-after customer segments: millennials.

Digital native consumers want a seamless digital banking experience, while banks want the confidence that online users are Read More

By |2022-09-15T09:46:43-05:00August 16th, 2018|Comments Off on Making digital identity a priority to serve NextGen customers

Give the customers what they want: Less and more

It used to be that as the competition goes, Bank X was across town. Or a few blocks away. Or down the street. Now the agile, quick competitor that badly wants your customer is even closer. Read More

By |2023-07-24T16:45:06-05:00July 16th, 2018|Comments Off on Give the customers what they want: Less and more

Keep your mobile moving and your customers clued in

In just a generation or so, banking by phone has gone from punching square keys on a handset device to tapping the glass screen of a wafer-thin gadget. And for those who enjoy banking via Read More

By |2022-09-15T09:46:42-05:00July 13th, 2018|Comments Off on Keep your mobile moving and your customers clued in