Todd Robertson
Aug 6, 2021

A switch from "passive" to "active" web technology can help banks meet customer-journey expectations being molded by other industries.

Customers continue to value relationships with their banker at the branch.

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In terms of 2018 attention grabbers, few in any bank marketing campaigns could match the appeal and impact of Ally Bank’s “It’s Payback Time”: equal parts feel good and get even.

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When it comes to Facebook, Twitter or Instagram, compliance isn’t exactly up there with celebrity news.

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After years of sustained practicality, consumers are borrowing again at a record pace: whether for home improvements, buying new homes and autos, or financing their children’s college education.

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According to Consumer Financial Protection Bureau data (CFPB), roughly 45 million people in the U.

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It’s true: Your account holders want personalized offerings.

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In the realm of sales, Deepak Kukreja has declared a brand new hunting season—literally.

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Banks today face an urgent dilemma driven by one of the most sought-after customer segments: millennials.

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Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better.

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It used to be that as the competition goes, Bank X was across town.

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